Customer Success Analyst
Job Location:
Buffalo, IA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Richs also known as Rich Products Corporation is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza appetizers and specialty toppings our products are used in homes restaurants and bakeries around the world. Beyond great food our customers also gain insights to help them stay competitive no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice retail in-store bakery deli and prepared foods among others. With more than 13500 associates working globally in 100 countries and annual sales of $5.9 billion Richs is a global leader with a focus on everything that family makes possible. RichsInfinite Possibilities. One Family.
As a Customer Success DSD Analyst your mission is to leverage your expertise in supply chain operations with a focus on the Direct Store Delivery (DSD) model to enhance the efficiency and customer satisfaction of our operations. You will be instrumental in analyzing data identifying improvement opportunities and collaborating with cross-functional teams to optimize our DSD processes. By providing insights implementing changes and ensuring compliance you will contribute to the success of our company and the satisfaction of our customers.
1. DSD Customer Relationship Management (30%):
a. Utilize multiple platforms to organize and generate replenishment order data for the Direct Store Delivery (DSD) route network.
b. Serve as the primary point of contact and advocate for customers operating under both DSD route distribution and warehouse models.
c. Build and maintain strong relationships with key stakeholders in DSD Operations and Sales gaining a deep understanding of their specific needs to support customer success.
2. Data Analysis and Reporting (25%):
a. Analyze customer performance data route trends and operational patterns to identify opportunities for service improvement and risk mitigation.
b. Prepare and present regular reports on DSD customer service metrics to internal stakeholders.
3. Cross-functional Collaboration (20%):
a. Act as the primary liaison for concerns related to DSD operations ensuring timely and effective resolution.
b. Collaborate with technical support and product teams to address DSD specific challenges and influence product or process enhancements.
c. Facilitate clear and consistent communication between Warehouse Operations Sales and Planning teams to align on customer needs and fulfillment strategies.
4. Continuous Improvement (15%):
a. Identify and propose process enhancements and strategic initiatives aimed at improving customer satisfaction and success within the DSD framework.
b. Contribute insights that shape longterm DSD capabilities tools and customer success methodologies.
5. Performance Optimization (10%):
a. Provide tailored recommendations and strategies that enhance operational efficiency and support growth within the route distribution model.
Bachelors degree in Business Supply Chain Management Business Analytics or a related field (preferred).
2 years of experience in an analytical role preferably in a DSD or supply chain environment.
Proficient in using advanced analytics tools and software for data analysis and visualization.
Strong quantitative and analytical skills with a solid understanding of statistics.
Knowledge of supply chain processes logistics and inventory management.
Exceptional problem-solving skills and attention to detail.
Excellent communication skills both written and verbal.
Strong teamwork and collaboration skills.
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COMPENSATION
In accordance with state law the rate or range provided is Rich Products Corporation its subsidiaries and affiliates (Richs) reasonable estimate of the base compensation for this role. The actual amount may be higher or lower based on non-discriminatory factors such as experience knowledge skills abilities shift differential and location.
Annual Range/Hourly Rate
$75231.00-$101784.00
Rich Products Corporation its subsidiaries and affiliates (Richs) are committed to a policy of Equal Employment Opportunity standing up for fairness and maintaining a culture of belonging to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race color religion sex national origin disability military or veteran status or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Richs. Please contact Richs Associate Experience Network at if you need assistance completing this application or to otherwise participate in the application process.
Required Experience:
IC
