Customer Success & Account Operations Specialist
Job Location:
Richmond, VA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Location: Richmond Virginia
Role Type: On-Site / Field-Based
Compensation: 60k - 72k base salary healthcare stipend
About Cobotiq
Cobotiq helps organizations improve facility operations through robotic cleaning technology deployment support monitoring service and long-term adoption programs. We work with customers looking to improve cleaning consistency labor productivity uptime utilization safety visibility and operational performance.
We believe robots do not replace people; they empower teams to work more efficiently consistently and intelligently.
About the Role
Cobotiq is seeking an organized detail-oriented customer-centered and adaptable Customer Success & Account Operations Specialist to support our customer success function. The right candidate will effectively support onboarding monitor account health coordinate issue resolution maintain accurate records and keep customers and internal teams aligned. Success requires someone who can build trust with operators and facility leaders help customers feel comfortable with new technology identify concerns early and communicate ongoing value. Experience or interest in marketing customer communications CRM organization customer education or content development would be a strong plus.
Key Responsibilities
Support customer onboarding deployment follow-up and ongoing communication.
Serve as a professional point of contact for customers operators facility managers and service partners.
Help customers understand Cobotiqs service plans ticketing system and remote support resources.
Monitor account activity robot usage service needs and performance trends to identify accounts that need attention.
Assist with support tickets including intake prioritization updates documentation and closure.
Coordinate with technical support logistics field engineers and service providers to resolve customer needs and minimize downtime.
Manage record-keeping customer notes history service updates and follow-up items.
Oversee renewal readiness feedback collection and testimonials.
Required Qualifications
Comfortable working with data account activity and performance trends.
Adaptability and willingness to support customer success operations and marketing.
Experience in customer success account management client services sales support service coordination operations or another customer-facing role.
Strong communication skills with the ability to explain technical information clearly to all audiences.
Attention to detail and follow-through across customers tasks and deadlines.
Comfort using CRM systems ticketing systems spreadsheets and dashboards.
Remains calm professional and solution-driven through customer frustration.
Effective relationship-building skills empathy and a service mindset.
Preferred Experience
Experience in facility services janitorial services commercial cleaning building operations robotics automation SaaS managed services CRM systems help desk/ticketing field service coordination customer education marketing communications renewals or long-term account support is strongly preferred.
Compensation
Cobotiq offers competitive compensation based on experience qualifications and role fit. Final compensation will be discussed during the interview process.
Equal Opportunity Statement
Cobotiq is an equal opportunity employer. We value professionalism accountability curiosity adaptability and teamwork. We are committed to building a team that helps customers successfully adopt the next generation of facility automation.
Required Skills:
Key Responsibilities Support customer onboarding deployment follow-up and ongoing communication. Serve as a professional point of contact for customers operators facility managers and service partners. Help customers understand Cobotiqs service plans ticketing system and remote support resources. Monitor account activity robot usage service needs and performance trends to identify accounts that need attention. Assist with support tickets including intake prioritization updates documentation and closure. Coordinate with technical support logistics field engineers and service providers to resolve customer needs and minimize downtime. Manage record-keeping customer notes history service updates and follow-up items. Oversee renewal readiness feedback collection and testimonials. Required Qualifications Comfortable working with data account activity and performance trends. Adaptability and willingness to support customer success operations and marketing. Experience in customer success account management client services sales support service coordination operations or another customer-facing role. Strong communication skills with the ability to explain technical information clearly to all audiences. Attention to detail and follow-through across customers tasks and deadlines. Comfort using CRM systems ticketing systems spreadsheets and dashboards. Remains calm professional and solution-driven through customer frustration. Effective relationship-building skills empathy and a service mindset. Preferred Experience Experience in facility services janitorial services commercial cleaning building operations robotics automation SaaS managed services CRM systems help desk/ticketing field service coordination customer education marketing communications renewals or long-term account support is strongly preferred. Compensation Cobotiq offers competitive compensation based on experience qualifications and role fit. Final compensation will be discussed during the interview process. Equal Opportunity Statement Cobotiq is an equal opportunity employer. We value professionalism accountability curiosity adaptability and teamwork. We are committed to building a team that helps customers successfully adopt the next generation of facility automation.
