Customer Solutions Representative 17hr + Commission
Job Location:
Hialeah, FL - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Customer Service Representative
Location: Miami Lakes FL
Employment Type: Full-time ; $17/hr plus Performance-based bonus potential
Supporting: Sales
About Us
Were the largest minority-owned CX provider delivering digital-first people-centered experiences for some of the worlds most respected brands. For over 25 years weve been helping businesses solve their toughest customer experience challengesand we do it better than anyone else.
As a Top Place to Work were serious about creating an environment where people show up as their genuine selves. Which means when you succeed we all do.
Heres What the Job Really Looks Like
Youre a natural problem-solver whos good with people. You know how to listen to what someones really asking for (not just what theyre saying) and you can explain solutions in a way that makes sense. You stay calm under pressure youre detail-oriented enough to keep information accurate and you genuinely care about leaving customers better off than when they reached out. If that sounds like you this role is a great fit.
How Youll Make an Impact
- Guide customers through questions concerns or challenges they encounter while using the product or service
- Listen actively to understand the root of the issue and provide clear effective solutions
- Record detailed call information for auditing reporting and follow-up purposes
- Maintain and update customer records to ensure accurate and current information
- Identify opportunities to introduce customers to new or enhanced services that meet their needs
- Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
- Engage with potential customers transforming every call into a meaningful sales opportunity.
- Deliver fast friendly and accurate service by tailoring solutions to each customers unique needs.
- Promotes and sell products by clearly highlighting their features and benefits driving customer excitement.
Qualifications
- High school diploma or GED
- 6 months of customer service or sales experience preferred
- Preferred experience in industries such as insurance real estate or other commission-based sales environments.
- Strong computer navigational skills
- Solid business and sales knowledge.
- Conversational patient and confident with a positive attitude.
- Ability to build rapport quickly overcome objections and be persuasive to finalize the sale.
- Must not be on any corrective action or performance plans
- Must have held your current position for 6 months
- Must have relevant industry/program experience
- Performance-based bonus potential
- Complimentary coffee available
- Free on-site parking
- Dedicated break rooms for rest and relaxation
- Health dental and vision coverage with HSA options
- Paid time off
- Flexible pay options: daily or weekly pay
- 401(k) retirement plan
- Leadership development programs designed to support career growth and advancement
Professional and personal development through open-access courses via Alorica Academy - Paid training and tuition reimbursement
- Employee discounts on groceries travel insurance phone plans health & wellness pet supplies and more
- Employee assistance program for personal and professional support
- Additional voluntary benefits to meet your individual needs
Required Experience:
Unclear Seniority
About Company
Great CX & BPO uses tech, analytics, AI, automation & process optimization to meet your goals. Discover how Alorica can help your brand succeed.
