Customer Solutions Manager, SLG & EDU

Are you passionate about shaping the future of public sector customers by paving the way for innovation through customer advocacy Do you have the program management and technical acumen to earn trust with project team members alike Are you a problem solver motivated to foster cloud adoption in alignment with your customers mission
Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to come join our Worldwide Public Sector SLG/EDU team to help customers realize sustained business value by accelerating their cloud transformation journey.

This position requires that the candidate selected be a US Citizen.

Key job responsibilities
Working with organizations in all stages of their cloud adoption Customer Solutions Managers (CSMs) are advocates guiding customers through the value realization enablement and governance of their cloud transformation journey.
Value Realization: You drive customer value realization and support transformation objectives within defined accounts or business units ensuring adoption leads to measurable outcomes such as efficiency gains cost savings or growth through the adoption of AWS services AWS partner solutions AWS best practices and other.
Enablement: You help customers achieve organizational cloud readiness cloud fluency and cloud skills through skills guilds experience-based accelerators training partners and other.
Governance: You implement governance to maintain alignment manage risks through effective escalation and establish and mature operating models / structures to drive scale and long-term success through the application of AWS frameworks and mechanisms.


A day in the life
Empowered by an inclusive environment work/life harmony and career advancement you are a member of a diverse global community of Customer Solutions Managers (CSM) who deliver cloud solutions that influence business and IT transformation for our customers. Day-to-day you will balance your time between directly engaging with customers partners internal AWS teams and services to help our customers on their journey in the AWS Cloud.
You will work across AWS to apply your technical business and program management expertise to solve some of the most complex and challenging technology problems for our customers. You operate in complex or undefined environments with growing strategic perspective and minimal guidance applying established strategies to create clarity.
Working backwards from the customer you define opportunities that are strategic to the customers cloud journey including large-scale migrations data analytics digital transformation and innovation business agility and other. You build relationships with key project-level stakeholders influencing adoption decisions and building alignment across teams while gaining exposure to senior decision makers.
You will interface with partner and cross-functional teams customer team members and pre/post sales to drive detailed discussions seeking alignment to deliver cloud adoption and migration strategies with and on behalf of your customer. You translate technical and business requirements into comprehensive adoption roadmaps that align with business objectives ensuring solutions deliver measurable value.
You lead customer initiatives with challenging business objectives and technical requirements for specific workloads managing multiple streams of work and negotiating resources as needed. You create manage and deliver business and technology projects navigating risks or roadblocks and can execute in an ambiguous and changing environment.
To support the evolution of the AWS customer experience and/or Customer Solutions Manager discipline you are expected to share best practice learnings into a reusable asset for internal re-use. You begin mentoring team members on execution and technical approaches.


About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

- Bachelors degree in Science Technology Engineering Math or a related field
- 3 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- Experience in a customer-facing role engaging with customer executives technologists or partners to solve business problems with advanced technologies
- Experience demonstrating technical breadth in AWS and/or cloud fundamentals

- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience coordinating between project teams and customers to meet unique customer requirements
- project management certification such as PMP Scrum or other Agile certification

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 131300.00 - 177600.00 USD annually
USA VA Herndon - 131300.00 - 177600.00 USD annually