Customer Solutions Manager, EDU & SLG Western Region CSM

Are you passionate about helping mission-driven organizations harness the power of cloud technology and AI to amplify their impact Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our EDU & SLG Western Region this role you will serve as a trusted advisor to government and higher education organizations navigating their cloud adoption and AI transformation journey helping them translate their missions into measurable outcomes through modern cloud solutions.

As a CSM in the AWS Worldwide Public Sector (WWPS) EDU & SLG Western Region/division you will guide government and higher educations customers through multi-year cloud adoption migration modernization and AI transformation initiatives. You will work backwards from customer goals whether thats deploying agentic AI workflows modernizing data platforms to fuel AI/ML insights or accelerating research with intelligent automation and drive execution across AWS teams to deliver results.

We help government and higher educations organizations understand best practices around adopting cloud-based solutions migrating existing workloads implementing AI/ML capabilities and building organizational cloud and AI fluency. The opportunity to guide these customers through the AI revolution from foundational data readiness to deploying agentic systems that autonomously execute complex workflows is unprecedented. At AWS we value critical thinking self-motivation and the ability to deal with ambiguity. We love people who innovate use data to make decisions and can express themselves thoughtfully.

Key job responsibilities
Own & Influence: Lead customer engagements end-to-end across Sales Support Solutions Architecture Professional Services and customer teams to deliver measurable business outcomes for our customers
Drive Adoption: Develop and execute cloud adoption roadmaps aligned with customer business milestones translating strategic initiatives into concrete sequenced actions
Accelerate Value: Identify opportunities for large-scale migrations data & analytics generative AI agentic AI and modernization that advance organizations missions and organizational efficiency from intelligent document processing to autonomous program delivery agents
Enable & Govern: Design education programs AI readiness assessments governance frameworks and executive briefing sessions that prepare customers for responsible AI adoption successful cloud transformation and long-term operational excellence
Advocate & Coach: Serve as the customers cloud coach and their voice within AWS communicating customer needs to AWS leadership product and engineering teams
Collaborate & Coordinate: Act as the connective tissue between account managers solutions architects technical account managers and professional services ensuring all teams execute cohesively against customer cloud strategy
Build & Scale: Contribute to the CSM function by developing scalable mechanisms AI-powered automation strategies and best practices that accelerate customer adoption across the government and higher education segment including agentic frameworks that can be replicated across mission-driven organizations

A day in the life
As a CSM on the AWS EDU/SLG team youll serve as the central connector between our customers our implementation partners and AWS teams ensuring everyone moves in sync toward shared goals. Your day might include facilitating strategy sessions with customer leadership to align their AI and cloud adoption roadmap with mission objectives coordinating between Sales Support Solutions Architecture and AI/ML specialist teams to remove blockers and tracking progress against key milestones.
Youll develop comprehensive enablement plans that prepare organizations for generative AI adoption and successful workload migrations lead executive briefing sessions that showcase how agentic AI and AWS capabilities serve government and higher education use cases and manage go-live events that mark critical transitions. Beyond these structured activities youll identify emerging customer challenges and proactively develop innovative AI-first solutions that address the unique needs of mission-driven organizations helping them move from AI curiosity to production-grade agentic systems.

About the team
Our team partners with hundreds of customers across the United States helping them leverage cloud technology to scale their missions reduce operational costs and drive innovation. We believe this sector deserves the same world-class technology and strategic guidance as the largest enterprises and were committed to making that a reality.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.



- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 5 years of work in enterprise IT either as a vendor consultant or have prior experience working with or managing technical programs experience
- Bachelors degree in Science Technology Engineering Math or a related field
- Experience in leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
- Experience working in enterprise IT either as a vendor consultant or have prior experience working with or managing technical programs
- Experience in customer-facing roles

- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience coordinating between project teams and customers to meet unique customer requirements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Sacramento - 131300.00 - 177600.00 USD annually