Customer Solutions Manager Department of War 4th Estate, WWPS DoW CSM

Would you like to become part of the team that is redefining the way IT is delivered to U.S. Department of War (DoW) Join the Amazon Web Services (AWS) World Wide Public Sector (WWPS) team working with government mission owners transitioning mission workloads to AWS. You will work with AWS Account Managers AWS Solution Architects and AWS Service Team Subject Matter Experts to work backwards from customer needs to remove obstacles solve customer problems and facilitate mission workload transformation. The ideal candidate will bring both system engineering and business development skills/interests to this position. The ideal candidate will draw upon exemplary technical and project management critical thinking problem solving skills and a passion for creating reliable and maintainable solutions on AWS. The candidate should be open to new challenges extremely good at multi-tasking innovative creative self-directed and a great team player. Candidates should drive continuous process improvement and collaborate effectively with fast-paced cross-functional business and software development teams to solve problems and implement new solutions. The Customer Solutions Manager will interact with a broad cross section of Amazon Web Services spanning a wide range of technologies to meet specific Department of Defense requirements and mission delivery.


This position requires that the candidate selected be a US Citizen and currently possess and maintain an active Top Secret security clearance.

For more information visit job responsibilities
- Meet regularly with DoW mission owners and mission workload development teams to determine workload development/transition status identify and remove development blockers and develop plans for future enhancements.
- Solicit performance feedback identify and eliminate blockers identify and coordinate AWS resources needed to move workload development forward.
- Work with mission owners and workload development teams to coordinate access to AWS subject matter experts solutions architects and professional service engineers.
- Track and report workload transformation and capacity planning metrics to mission owners and internal stakeholders to ensure capacity and professional resources are provided ahead of demand.
- Meet regularly with enterprise account managers to update status and manage transfer of new opportunities from prospect to workload in progress.
- Participate in and support enterprise account manager customer engagements focused on moving from first-call to active customer engagement.
- Ability to achieve the AWS Solutions Architect - Associate certification within 6 months.
- Up to 25% travel required.

A day in the life
The CSM for this DoW customer serves as operational orchestrator across customer groups driving execution and accountability across a large rapidly growing portfolio. Aligned with the Account Executive(s) and broader account team this role executes against the account plan and prioritizes opportunities to accelerate AWS progress against the DoW Directors strategic pillars. The customers highest-visibility programs carry shifting timelines incomplete acquisition frameworks and competing stakeholder priorities that demand someone who creates clarity rather than waiting for it. The CSM builds trusted advisor relationships with senior decision makers shaping strategies that influence investment decisions and anticipating new adoption opportunities.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
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Work/Life Balance
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- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 2 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- Bachelors degree in science technology engineering math business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Current active US Government Security Clearance of Top Secret or above

- PMP certification or SCRUM/Agile SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 153600.00 - 207800.00 USD annually