Customer Solutions Manager, AWS Global Nonprofit Business

Are you passionate about helping mission-driven organizations harness the power of cloud technology and AI to amplify their impact Amazon Web Services (AWS) is seeking a Customer Solutions Manager (CSM) to join our Nonprofits this role you will serve as a trusted advisor to nonprofit organizations navigating their cloud adoption and AI transformation journey helping them translate their missions into measurable outcomes through modern cloud solutions.

As a CSM in the AWS Worldwide Public Sector (WWPS) Nonprofit division you will guide nonprofit customers through multi-year cloud adoption migration modernization and AI transformation initiatives. You will work backwards from customer goals whether thats deploying agentic AI workflows to automate donor engagement building generative AI-powered grant writing assistants modernizing data platforms to fuel AI/ML insights or accelerating research with intelligent automation and drive execution across AWS teams to deliver results.

We help nonprofits understand best practices around adopting cloud-based solutions migrating existing workloads implementing AI/ML capabilities and building organizational cloud and AI fluency. The opportunity to guide nonprofits through the AI revolution from foundational data readiness to deploying agentic systems that autonomously execute complex workflows is unprecedented. At AWS we value critical thinking self-motivation and the ability to deal with ambiguity. We love people who innovate use data to make decisions and can express themselves thoughtfully.


Key job responsibilities
Own & Influence: Lead customer engagements end-to-end across Sales Support Solutions Architecture Professional Services and customer teams to deliver measurable business outcomes for nonprofit organizations
Drive Adoption: Develop and execute cloud adoption roadmaps aligned with customer business milestones translating strategic initiatives into concrete sequenced actions
Accelerate Value: Identify opportunities for large-scale migrations data & analytics generative AI agentic AI and modernization that advance nonprofit missions and organizational efficiency from intelligent document processing to autonomous program delivery agents
Enable & Govern: Design education programs AI readiness assessments governance frameworks and executive briefing sessions that prepare nonprofit customers for responsible AI adoption successful cloud transformation and long-term operational excellence
Advocate & Coach: Serve as the customers cloud coach and their voice within AWS communicating customer needs to AWS leadership product and engineering teams
Collaborate & Coordinate: Act as the connective tissue between account managers solutions architects technical account managers and professional services ensuring all teams execute cohesively against customer cloud strategy
Build & Scale: Contribute to the CSM function by developing scalable mechanisms AI-powered automation strategies and best practices that accelerate customer adoption across the nonprofit segment including agentic frameworks that can be replicated across mission-driven organizations


A day in the life
As a CSM on the AWS Nonprofits team youll serve as the central connector between our nonprofit customers and AWS teams ensuring everyone moves in sync toward shared goals. Your day might include facilitating strategy sessions with customer leadership to align their AI and cloud adoption roadmap with mission objectives coordinating between Sales Support Solutions Architecture and AI/ML specialist teams to remove blockers and tracking progress against key milestones.
Youll develop comprehensive enablement plans that prepare organizations for generative AI adoption and successful workload migrations lead executive briefing sessions that showcase how agentic AI and AWS capabilities serve nonprofit use cases such as autonomous donor outreach intelligent program matching or AI-driven impact measurement and manage go-live events that mark critical transitions. Beyond these structured activities youll identify emerging customer challenges and proactively develop innovative AI-first solutions that address the unique needs of mission-driven organizations helping them move from AI curiosity to production-grade agentic systems.

About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Our Nonprofits team partners with hundreds of nonprofit organizations across the United States helping them leverage cloud technology to scale their missions reduce operational costs and drive innovation. We believe that nonprofits deserve the same world-class technology and strategic guidance as the largest enterprises and were committed to making that a reality.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.



- Bachelors degree in Science Technology Engineering Math or a related field
- Experience in a customer-facing role engaging with customer executives technologists or partners to solve business problems with advanced technologies
- 3 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 3 years of work in enterprise IT either as a vendor consultant or have prior experience working with or managing technical programs experience
- Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Knowledge of cloud computing IT infrastructure and different programming languages
- Strong written and verbal communication skills including the ability to present to senior managers and directors

- PMP or SCRUM/Agile SAFe certification
- Experience as a SCRUM master or leading a SAFe program
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience coordinating between project teams and customers to meet unique customer requirements
- AWS or other cloud certification
- Experience working with nonprofit organizations public sector or mission-driven entities including familiarity with nonprofit technology ecosystems (CRM/donor management fundraising platforms grant management systems)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 131300.00 - 177600.00 USD annually
USA WA Seattle - 131300.00 - 177600.00 USD annually