Customer Solutions Manager, Automotive & Manufacturing

As a Customer Solutions Manager in the Automotive & Manufacturing Business Unit you drive challenging customer engagements with measurable impact on specific business outcomes within multiple global automotive OEMs. You operate in complex or undefined environments with growing strategic perspective and minimal guidance applying established strategies to create clarity and earn trust. You build relationships with key project-level stakeholders influencing adoption decisions and building alignment across teams while gaining exposure to senior decision makers. You are trusted to make technical and business decisions despite incomplete information managing ambiguity with good judgment and escalating when needed.

You lead customer initiatives with challenging business objectives and technical requirements for specific workloads managing multiple streams of work and negotiating resources as needed. You drive customer value realization and support transformation objectives building business cases and ensuring adoption leads to measurable outcomes such as efficiency gains cost savings or growth. You implement governance to maintain alignment manage risks through effective escalation and provide customer feedback that informs incremental improvements to AWS services.

You use technical expertise to solve challenges within customer engagements applying your knowledge to guide implementations and make informed decisions that support business priorities. You translate technical and business requirements into comprehensive adoption roadmaps that align with business objectives ensuring solutions deliver measurable value. You communicate effectively with management and cross-functional external and internal stakeholders at the project and operational level presenting to senior managers and delivering clear concise messages both verbally and in writing.

You identify and implement improvements to customer-facing and internal mechanisms streamlining execution by reducing adoption friction (people and processes) and eliminating non-differentiated work. You leverage emerging technologies to automate repetitive tasks and identify risks building mechanisms that accelerate value realization within the team.


Key job responsibilities
Lead and deliver on complex customer initiatives independently moving beyond well-defined situations to operate effectively with incomplete information using solid technical expertise and judgment to make decisions and escalate when needed.

Demonstrate execution maturity by owning customer end-to-end initiatives anticipating challenges and mitigating technical and business risks beyond just following established plans

Translate technical and business requirements into adoption roadmaps and educate customers on products services features benefits and trade-offs.

Collaborate across multiple internal teams showing influence beyond immediate teammates and contributing to alignment across the accounts to which you are assigned.

Provide peer mentoring sharing knowledge and helping others navigate challenges

Leverage Artificial Intelligence to identify improvements within mechanisms reduce friction and proactively solve recurring problems.

Build credibility with initiative-level technical and business stakeholders and interact with senior customer contacts.


A day in the life
A typical day for an AWS Customer Solutions Manager (CSM) focuses on being a strategic partner driving cloud adoption and accelerating innovation for customers. Youll manage multiple engagements such as GenAI prototypes or migration projects by coordinating between customer leadership AWS sales and technical teams to remove blockers and ensure successful fast-paced delivery.

About the team
The AWS Automotive & Manufacturing Industry Business Unit is a specialized division within Amazon Web Services (AWS) focused on accelerating digital transformation for automakers suppliers and industrial companies. This team provides specialized cloud solutions to help companies transition to software-defined vehicles optimize smart manufacturing and build resilient supply chains.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 5 years of work in enterprise IT either as a vendor consultant or have prior experience working with or managing technical programs experience
- Bachelors degree in Science Technology Engineering Math or a related field
- Experience in leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion
- Experience working in enterprise IT either as a vendor consultant or have prior experience working with or managing technical programs
- Experience in customer-facing roles

- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience coordinating between project teams and customers to meet unique customer requirements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at IL Chicago - 131300.00 - 177600.00 USD annually
USA MI Detroit - 131300.00 - 177600.00 USD annually
USA MN Minneapolis - 131300.00 - 177600.00 USD annually
USA VA Arlington - 131300.00 - 177600.00 USD annually