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Customer Solutions Engineers || San Francisco, California
Job Location:
Job Location:
San Francisco, CA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
24 June 2026 (30+ days ago)
Posted:
Application Deadline:
21 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Role: Customer Solutions Engineers
Location: San Francisco California
Our client is a fast-growing construction fintech AI startup building API and SDK infrastructure for the B2B software ecosystem. They are seeking Customer Solutions Engineers to own the full customer journey - from technical sales demos through hands-on implementation and long-term success.
This is a unique opportunity to become a deep product expert build long-term enterprise relationships and join a team scaling aggressively - reporting directly to the co-founder and CEO.
What Youll Do
Customer Discovery
- Lead discovery calls and product demos with prospects acting as the technical expert
- Answer technical questions and position the product in the context of customer systems
- Qualify fit identify blockers and advise on implementation details
- Create and maintain customer-facing collateral and demo materials
Customer Onboarding
- Own customer onboardings end-to-end from sales handoff through full implementation
- Serve as the primary point of contact configuring the product to meet each customers specific needs
- Train customers on integration common actions and edge case handling
- Build strong relationships identify churn risks and surface upsell opportunities
Project Management
- Manage 30 concurrent implementations with detailed plans timelines and milestones
- Troubleshoot issues with product and engineering teams
- Proactively escalate implementation risks and work with cofounders to resolve them
- Translate customer feedback into product roadmap input
Process Improvement
- Build tooling templates and automation to scale onboarding across hundreds of customers
- Create customer education materials to reduce manual effort
- Define and own internal tracking mechanisms and KPIs for onboarding timelines
Key Requirements
- 1 5 years in a customer-facing role - consulting (McKinsey PwC Deloitte Accenture) or customer success implementation ERP integrations or solutions engineering at a VC-backed startup
- 1 year at a VC-backed startup top consulting firm or otherwise elite company
- Strong project management skills - comfortable managing 30 implementations simultaneously
- Ability to debug and troubleshoot methodically or strong aptitude to learn technical concepts
- Hands-on B2B SaaS implementation experience preferred
- Experience demoing SaaS software to prospects preferred
- Familiarity with construction industry a plus
- Accounting concepts experience a plus
- Technical or CS degree a strong plus
- Top 30 US/Canada undergraduate school a strong plus
- Strong communication people skills and process orientation
