Customer Solutions Engineer

Company: Agave
Location: San Francisco CA (downtown office 5 days per week)
Compensation: $110000 - $.01% - 0.10% equity
Employment Type: Full-time
Visa Sponsorship: Visa transfers (OPT H-1B transfer)

Agave is building the financial operations platform for construction a $12T global industry run on software built 20-40 years ago much of it on-premise with no APIs. Agave spent three years building the rails to read and write across those systems and uses them to deploy AI for invoicing expenses compliance billing and more.

Agave (Y Combinator W22) is backed by Accel and Y Combinator with investors from Procore Autodesk and Plaid has raised a $20.5M Series A and grew its customer count 18x year over year. Its three co-founders have worked together for 12 years across Graphiq (acquired by Amazon) and Amazon.

Agave is hiring a smart generalist to become an expert on its product and lead both sales demos and customer implementations reporting directly to the co-founder/CEO. You will guide customers from technical sales support through hands-on onboarding project management and customer success learning a complex B2B product in depth as Agave onboards 5-8 new customers a week.

• Lead discovery and product demos with Sales answer technical questions and qualify fit.
• Own customer onboardings end to end: configure the product train customers and serve as their primary contact.
• Project-manage many implementations at once with plans timelines milestones and escalations.
• Spot churn risks and upsell opportunities and feed product feedback to engineering.
• Build templates tooling documentation and education materials that scale onboarding to hundreds of customers.
• Define and improve KPIs for onboarding timelines.

• A strong generalist with technical aptitude and excellent communication
• Experience with customer-facing technical work such as solutions implementation or customer success
• Project management skills across many parallel customers
• Ability to work in person in downtown San Francisco 5 days a week

• Construction fintech or B2B SaaS experience

REVENUE: 21% of first-year salary. Est. fee per hire $23K-$38K; 4 seat(s) up to $122K if all filled.

TARGET COMPANIES (suggested): Procore Autodesk Construction Plaid Ramp Brex Gusto.

BEST-FIT CANDIDATE: unspecified (generalist) yrs; technical customer-facing; multi-project PM; visa: transfers only; location: SF 5 days.