Customer Solutions Account Manager
Job Location:
Irvine, CA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
A Place Where People Matter.
SEB Professional is a subsidiary of Groupe SEB. At SEB Professional North America we are a leader in the professional coffee machine industry offering three equipment lines: Schaerer WMF and Curtis. Our innovative coffee machines are trusted worldwide and can be found in a variety of settings including hotels restaurants coffee shops and convenience stores.
Youve likely enjoyed coffee from our machines at McDonalds Dunkin Chick-fil-A Peets or Tim Hortons. Join us in delivering exceptional coffee experiences worldwide.
Start your career journey with SEB Professional! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.
Primary Purpose:
The Customer Solutions Account Manager ensures seamless execution of sales activities which support business objectives. This role acts as a central point between customers and internal teams driving efficiency enhancing the customer experience and contributing to overall revenue and account success.
What Youll Do:
- Liaison between customers and outside sales.
- Maintain accurate sales data in the CRM system to clearly identify sales status and customer pricing agreements.
- Analyze account activity and trends to proactively identify risks or opportunities.
- Provide timely and professional communication to customers and internal teams.
- Collaborate with the sales team and develop familiarity with products and offerings to enhance support.
- Assist in preparing quotes proposals and supporting documentation for customer orders and projects.
- Support the onboarding of new accounts by coordinating internal resources and ensuring all account information is accurately captured.
What Youll Need:
- High school diploma or equivalent required; additional post-secondary education preferred.
- 2-3 years experience in sales operations customer service or related administrative/sales roles.
- Professional English Reading Writing Speaking and Listening
- Build strong working relationships with internal teams to remove barriers and drive results.
- Clearly and professionally communicate with customers and internal stakeholders managing expectations effectively.
- Demonstrate strong organizational and time management skills.
- Learns product knowledge and sales processes over time to provide enhanced support and contribute to sales initiatives.
- Ability to address multiple high-priority tasks and escalations while maintaining attention to detail.
- Uses data and trends to anticipate risks identify opportunities and support strategic sales decisions.
- Ability to multitask prioritize and work in a fast-paced environment.
- Comfortable with ERP and CRM platforms.
- Proficient in using office equipment.
Physical Requirements:
- Ability to sit or stand for extended periods which working at computer.
- Frequent use of a computer and prolonged screen viewing.
What We Offer:
- Comprehensive Medical Dental and Vision Coverage with a generous employer contribution
- 401(k) Retirement Plan with company match to help you plan
- CompanyPaid Life Insurance for added peace of mind
- 12 Paid Holidays to recharge and spend time with what matters most
- Additional Voluntary Benefits and Employee Discount Programs
- A Positive Inclusive Work Culture that genuinely values worklife balance
Salary Range : $72500$82500
Overview:
Type of employment: Full-time Exempt
- Workplace type: Hybrid Office: Irvine CA.
- Travel: This position does not require regular travel though occasional attendance at off-site company meetings may be necessary.
If youre looking for an opportunity to make an impact grow your career and join a dynamic collaborative team SEB Professional North America is the place for you. Apply today and take the next step in your career journey.
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- If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact
- Groupe SEB invites any applicant and/or employee to review the Companys written Affirmative Action Plan. This plan is available for inspection upon request by contacting
Required Experience:
IC
About Company
100 employees
Our global strategy is in line with our historical mission: to facilitate and embellish the daily lives of consumers and contribute to better living, everywhere in the world.We meet this challenge year after year by creating new products and services that help make home life more fulf ... View more
