Customer Services Specialist

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

At Caterpillar we work to help our customers build a better world. Without our team of talented bright and driven individuals we wouldnt be the Caterpillar we are today. Now this is your chance to join our team and do work that matters. We want you to help us enable customer success make progress possible around the world and help our communities grow and thrive. We are looking for a dynamic organized self-starter to join our Product Support and Logistics Division as a Customer Services Specialist in Peoria IL.

OurProduct Support and Logistics Division (PSLD)is one of the most innovative divisions within PSLD as within all of Caterpillar our priority is ourcustomers and helping them build a better world. PSLD is responsible for the worldwide distribution of Cat aftermarket parts integrated logistics and global service to develop and support our global dealer network and customers.

Werecommittedto our customers who build a better world with our products services and solutions. We understand and show the value of why they should always choose us. Were exploring new ideas and opportunities innovatingto discover the breakthroughs necessary for tomorrows growth.

Job Summary:

• The SOS Customer Services Specialist provides support coordination of services problem resolution and/or recommendations to SOS Corporate Account customers.

Additional Info:

• This role is located in Peoria IL and does not offer relocation
• This role is 1st shift
• This role is 100% on-site with no opportunity for hybrid or remote schedules
• This role requires up to 10% domestic and international travel

What You Will Do:

• Address non-conforming SOS samples from Corporate Account customers
• Support reporting for Corporate Account customers
• Respond to inbound customer service inquiries troubleshoot issues and redirect as appropriate
• Identifying issues and determining appropriate course of action for effective resolution
• Addressing minor issues and resolving minor complaints

What You Have (Required Skills):

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients vendors and peers.

What Will Put You Ahead (Preferred Skills):

• Prior experience in customer support

What You Will Get:

• Through it all we areone team creating and delivering world-class components and solutions superior to the competition.
• Learn more about theCaterpillar Experience.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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