Customer Services Specialist

Job Title: Customer Services Specialist
Location: Howell MI 48843

Assignment Type: 3 months contract with potential for extension
Work Hours: 9-5 M-F

Position Overview:

This role supports a Ferndale Primary Care and serves as the first point of contact for patients. The Customer Services Specialist is responsible for handling patient inquiries resolving issues providing accurate information and delivering an excellent patient experience while maintaining HIPAA compliance.

Job Description:

• Respond to patient and member inquiries via phone in person and written communication
• Research investigate and resolve inquiries complaints and service issues
• Educate patients on policies procedures coverage and healthcare services
• Maintain patient confidentiality and comply with HIPAA guidelines
• Coordinate with internal departments to resolve patient needs efficiently
• Monitor workflow queues and ensure timely follow-ups
• Identify service trends and recommend process improvements
• Support departmental projects enrollment periods and outreach initiatives
• Maintain professionalism while handling high-volume interactions

Requirements:

• Minimum 2 years of recent Customer Service or Call Center experience in healthcare
• Strong communication listening and problem-solving skills
• Ability to multitask in a fast-paced healthcare environment
• Proficiency with Microsoft Office