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Customer Service Warranty Rep – APS
Job Location:
Job Location:
Owatonna, MN - USA
Monthly Salary:
$ 43000 - 45000
Monthly Salary:
Posted:
13 June 2026 (30+ days ago)
Posted:
Application Deadline:
16 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
CUSTOMER SERVICE WARRANTY REP - APS
HYBRID AFTER FULLY TRAINED 3 DAYS ONSITE AT JOSTENS OWATONNA FACILITY
ABOUT YOU:
Are you looking for a service focused position If so apply now to be a customer service warranty rep with Jostens. You will partner with the APS (Academy and Prestige Schools) department be responsible for providing outstanding customer support and administrative coordination across APS this role you will receive returned rings/jewelry products to identify all customer issues with the product and set up the repair/remake order for will determine the appropriate solutions to repair remake or replace the product and execute the right resolution by entering corrected order and expedite requests in mainframe or Oracle systems.
YOU WILL:
- Proactively develop value-added relationships by understanding client needs and presenting customized solutions that align with Jostens products and services.
- Entering of Warranty Edit Orders tooling research; requests & updating ring design research customer callouts to resolve order issues working with Denton Leadership team on quality issues and unique situations cancel/re-enter of orders expedite requests refund requests new order entry into Oracle replacement quotes receiving payments mail intake and inspections of repaired rings from Denton and provide ongoing support.
- Develop implement and maintain efficient order processing systems that enhance customer experience and streamline internal workflows.
- Monitor system performance and identify areas of improvement making recommendations for enhancements to maximize accuracy and efficiency.
- Back up peers to coordinate the setup of new accounts including tooling requirements and system configurations ensuring accurate and timely execution.
- Work closely with the team to manage account-specific needs including product customization and order fulfillment.
- Maintain accurate records of account set-ups and configurations ensuring consistency and reliability of data.
- Perform testing of APS systems tools and processes to identify potential issues before implementation.
- Document and communicate test results collaborating with relevant teams to resolve any identified issues.
- Continuously evaluate the effectiveness of testing procedures recommending improvements to enhance accuracy and efficiency.
- Travel to client sites 1-2x per month to establish and maintain strong relationships with key stakeholders ensuring customer satisfaction and retention.
YOU HAVE:
- High school diploma or equivalent.
- Minimum of 3 years of customer service and/or sales experience. Preferred 3 years of experience with Jostens products and systems.
- Excellent organizational skills.
- Strong interpersonal written and verbal communication skills.
- Strong organizational and prioritizing skills being detail-oriented to assure accuracy in dealing with data and systems.
- The ability to define problems collect and analyze data and draw valid conclusions.
- Ability to work independently making independent decisions and exercising good judgement.
LOVE WHERE YOU WORK:
- We care about your health. We offer competitive healthcare (health dental vision coverage) in addition to voluntary benefits including home and car insurance pet insurance flexible spending account amongst many more.
- We invest in your future. Our 401K plan has immediate vesting so you can start saving for retirement right away.
- We believe in flexibility. We offer a hybrid schedule with on-site work 3 days a week.
- We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays. *For Washington residents you will receive 13 vacation days 8 paid sick leave 11 company paid holidays and family paid leave.
- We care about your development. We support tuition reimbursement after 6 months of service.
- We believe in pay transparency. The salary range is $43000 to $45000.
APPLICATION DEADLINE: July 31 2026
ABOUT US:
Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools colleges and universities each year and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products like yearbooks letter jackets class jewelry and championship rings keep meaningful traditions alive and inspire millions of people to celebrate their unique stories milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe from North America to the Caribbean. Watch a short video about us here.
AMERICANS WITH DISABILITIES ACT (ADA):
Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process or to perform the essential functions of the position please reach out to our HR team ator .
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
About Company
Explore Jostens personalized college and high school class rings, customizable yearbooks, championship rings, graduation products, and more to celebrate big moments this year.
