Customer Service & Travel Support Specialist Remote

Communicate with clients to understand their travel preferences needs and budgets.
Research destinations accommodations cruises resorts transportation and activities.

Compare available options and provide clients with relevant information to help them make informed decisions.

Assist with travel reservations and review booking details for accuracy.

Respond to client questions and provide professional support throughout the planning process.

Maintain organized client and reservation information.

Follow up with clients regarding travel plans updates and upcoming trips.

Build and maintain positive client relationships through responsive and personalized service.

Complete supplier destination and industry training to develop travel knowledge.

Stay informed about current travel products destinations and available vacation options.

Strong written and verbal communication skills
Customer-focused with a professional and friendly approach

Organized with good attention to detail

Comfortable communicating with clients by phone email and online platforms

Ability to research information and compare multiple options

Comfortable learning new technology booking platforms and online systems

Self-motivated and able to manage time effectively in a remote environment

Reliable internet connection and access to a computer

Willingness to complete training and participate in ongoing professional development

Ability to work independently while also utilizing team resources and support

Interest in travel hospitality customer service or creating positive client experiences

Must meet applicable eligibility requirements for the opportunity

Remote work environment with flexibility to manage your schedule
Training provided previous travel industry experience is not required

Ongoing mentorship and team support

Access to professional travel-industry training and educational resources

Opportunities to complete supplier and destination-specific certifications

Ability to develop expertise in areas such as cruises resorts family vacations and international travel

Access to travel-industry resources and booking technology

Opportunities for continued professional development and growth

Ability to build long-term relationships with clients and assist with a variety of travel experiences

Supportive community with opportunities to collaborate ask questions and learn from others