Customer Service Technician

About Carrier

Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating innovations that bring comfort safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control air quality and transportation we improve lives empower critical industries and ensure safe transport of food lifesaving medicines and more. Since inventing modern air conditioning in 1902 we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class inclusive workforce that puts the customer at the center of everything we do. For more information visit or follow on Carrier social media at @Carrier.

This role will provide professional effective and efficient technical support for all Viessmann products in the Warwick RI area.

Role Responsibilities

• Provide customer service / technical support for Viessmann commercial and residential boilers burners controls components indirect fired water heaters air-handling units and heat pumps.

• Document all customer interactions / technical support in Salesforce Service Cloud CRM.

• Internal and external customer service / technical support is provided through responding to calls through the call center email and responding to field questions in technical chat rooms.

• Use available systems and technology to guide and assist contractors with knowledge-based troubleshooting advising and resolving field issues.

• Assist in repair protocol and procedures including accurate service records and reports.

• Communicate with Product Engineering on a regular basis to report product service issues.

• When required participate in telephone and field support outside of normal business hours including weekends and holidays.

• Assist in the development and delivery of seminars webinars hands-on product training short technical videos and workshops for internal and external customers.

• Additional tasks and functions may be required.

Required Qualifications

• High school diploma or GED.

• Minimum of 2 years of experience with Hydronic heating Refrigeration HVAC systems or mechanical systems industry.

Preferred Qualifications

• Graduate of a Technical College or University with a focus on mechanical or electrical engineering technology preferred.

• Experience with HVAC systems analysis preferred.

• Strong written and verbal communication skills along with the ability to work and promote teamwork.

• Competent computer skills strong working knowledge of Microsoft PowerPoint Office applications and/or Google applications.

• Analytical thinking inspection and diagnostic focused problem-solving skills.

• Demonstrate excellent customer service skills with the ability to communicate effectively with customers and team-members in a professional manner.

• Able to work independently personable and enjoys interacting with people.

• Ability to read and comprehend piping and wiring diagrams.

• Experience working with multimeters manometers combustion analyzers and other common technical tools.

Pay Range

Other Compensation

Benefits

Employees are eligible for benefits including:

• Health Care Benefits: Medical Dental Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days up to 15 days; paid sick days up to 5 days; paid personal leave up to 5 days; paid holidays up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering please click here Work with us Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process participate in an interview or otherwise engage in the hiring process please contact us at . We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

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Use of AI

Technology-enabled tools may support parts of the recruitment process with oversight by people.