Customer Service Team Lead

Our client is seeking an experienced Customer Service Team Lead to join their team in Lakewood NJ. This is a full time in office position for a motivated professional who is passionate about customer satisfaction and enjoys leading by example.

The Customer Service Team Lead will oversee the daily operations of the customer service department provide guidance and support to team members monitor performance and help resolve escalated customer concerns. The ideal candidate has strong leadership skills extensive customer service experience and is highly proficient in Zendesk.

This is an excellent opportunity for a customer focused professional looking to take the next step in their leadership career.

Key Responsibilities:

Lead coach and support the customer service team to deliver exceptional service

Monitor daily team performance and ensure service goals are achieved

Handle escalated customer inquiries and resolve complex issues professionally

Train and onboard new customer service representatives

Utilize Zendesk to manage support tickets and monitor workflows

Ensure timely and accurate responses to customer requests

Identify opportunities to improve customer service processes and efficiency

Collaborate with other departments to resolve customer concerns

Track team metrics and prepare performance reports for management

Foster a positive collaborative and customer focused work environment

Qualifications:

5 years of customer service experience required

Previous team lead or supervisory experience required

Proficiency with Zendesk required

Excellent communication and interpersonal skills

Strong leadership and problem solving abilities

Ability to manage multiple priorities in a fast paced environment

Strong organizational and time management skills

Proficiency in Microsoft Office Suite preferred

Location: Lakewood NJ

Type: Full time On site

Salary: $80000$100000

To apply send your resume to

with the subject line:

Customer Service Team Lead Job ID #3651638

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