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Customer Service Support Rep, Maintenance

CHN Housing Partners

Job Location:

Cleveland, TN - USA

Monthly Salary: Not provided by the employer

Posted: 18 June 2026 (30+ days ago)

Application Deadline: 14 October 2026

Vacancies: 1 Vacancy

Job Summary

CHN HOUSING PARTNERS

Customer Service Support Rep Maintenance

We are a growing non-profit organization based in Cleveland Ohio that offers its employees a comprehensive benefits package opportunities to grow within the organization and the ability to improve the communities we serve.

CHN Housing Partners: CHN is a highly seasoned nonprofit affordable housing developer housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7200 affordable homes and each year serve tens of thousands of families through a wide array of housing services.

We work in Ohio and neighboring states including Michigan to preserve and expand affordable housing and build equitable communities. By investing in affordable housing we are investing in families communities and the economy. We are investing in the power of the permanent address.

Please click here to learn more about our Core Values and how they drive our mission and define who we are.

Learn More about CHN Housing Partners Benefits by clicking here!CHN offers HSA and PPO Medical Plans (including dental and vision options) Vacation Personal and Sick Leave; Paid Maternity/Paternity/Adoption Leave; Paid Company Holidays; Life Insurance; 401K Plan Tuition Reimbursement and more.

Position Summary: The focus of this position will be to provide exemplary customer service to CHN residents contractors internal and external partners and vendors.

The rate of pay for this position is $19.00 per hour (FLSA Non-Exempt)

Essential Duties and Responsibilities:

Customer service related areas:

Answering calls from residents contractors technicians and property managers
Scheduling work orders for technicians contractors and manger inspections
Communicating with technicians in the field as needed
Calling residents for appointment reminders and follow-up quality control calls
Following up on contractor work orders
Scheduling utility services
Downloading PMV information and score sheets
Assisting with subsidy work orders and scheduling
Other duties as assigned.

Education and/or Work Experience Requirements:

Required:

Education:

High school diploma or equivalent

Experience:

3-5 years of customer service experience

Skills:

Bi-Lingual (Spanish English)

Great computer skills; MS Excel and Word
Great communication and customer service skills
Ability to work in a fast-paced environment

Working Conditions and/or Physical Requirements:

Ability to perform essential job functions consistent with ADA FMLA and other standards.
Regular and punctual attendance consistent with ADA FMLA and other standards.

Why Should You Apply

You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
Great benefits.
Opportunities for on-the-job training and/or professional development.

M/F/V/D/EOE

Apply Now