Customer Service Support 2
Job Location:
Knoxville, TN - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
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Job Summary
If you are a Department Coordinator professional looking for an opportunity to grow your career Emerson has an exciting opportunity for you! In this role you will support the Product Service Center by coordinating repair operations managing inventory and administrative processes and providing exceptional service to internal and external customers. You will play an important role in ensuring efficient repair workflows accurate order processing and timely communication across multiple teams while contributing to a collaborative and customer-focused environment.
- Receive process and track incoming and outgoing repairs and product returns using designated systems and databases.
- Coordinate and manage loaner equipment requests including monitoring and maintaining the loaner mailbox.
- Process advanced exchange requests and ensure timely fulfillment.
- Support billable repair activities including purchase order and repair order processing.
- Coordinate vendor repair activities including obtaining return authorizations managing purchase orders and maintaining repair status updates.
- Manage and maintain loaner inventory including follow-up activities to ensure timely equipment returns.
- Ensure expedited repair requests and special shipment requirements are processed accurately and efficiently.
- Maintain repair documentation and shipping records through scanning filing and electronic record management.
- Communicate repair turnaround times and service-related updates to internal stakeholders and global teams.
- Provide support to internal and external customers regarding pricing purchase orders repair status inventory inquiries and process-related questions.
- Monitor and maintain repair inventory records to support operational efficiency and accuracy.
- Contribute to continuous improvement efforts that enhance service quality customer satisfaction and operational effectiveness.
You consistently focus on accuracy and quality while managing detailed processes and information. You communicate clearly and effectively with a variety of stakeholders ensuring information is shared in a timely and professional manner. You adapt your approach to changing priorities and customer needs while maintaining productivity and delivering reliable results. You proactively plan organize and coordinate multiple activities aligning resources and actions to achieve successful outcomes and support team objectives.
- High school diploma GED or equivalent combination of education and relevant experience.
- Strong administrative and organizational skills with the ability to manage multiple priorities simultaneously.
- Experience working with computer-based systems and data entry processes.
- Proficiency with Microsoft Office 365 applications.
- Strong customer service and relationship-building skills.
- Effective verbal and written communication skills.
- Ability to collaborate effectively with colleagues across functions and levels of the organization.
- Ability to lift and move materials weighing up to 50 pounds with or without reasonable accommodation.
- Legal authorization to work in the United States. Sponsorship is not available for this position.
- Associate degree in a technical business customer service or related field or an equivalent combination of education and experience.
- Experience supporting repair operations service coordination inventory management or customer service processes.
- Experience using Oracle SMS or similar enterprise business systems.
- Experience working in a manufacturing industrial service center or technical support environment.
- Knowledge of repair order purchase order and inventory management processes.
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
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About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
