Customer Service Supervisor
Job Location:
Oconomowoc, WI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Department:
Job Summary
Build Your Career as aCustomer Service Supervisor in a Growing Company
Join ProMach and shine. Whether youre creative strategic persuasive or mechanically inclined theres a place for you here. Be a problem-solver a closer a futuristwhatever drives you.
At ProMach youll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And well be proud to have you on the journey
Do we have your attention Keep reading.
CL&D a division of ProMach has an exciting opportunity for a Customer Service Supervisorbased inOconomowoc WI. This is a hybrid role three days in the office and two days at home.
As a Customer Service Supervisor you lead a team responsible for managing customer accounts handling service inquiries and ensuring a high level of customer satisfaction. Youll partner closely with Sales Account Services and Operations to support customer needs resolve issues and drive continuous improvement across our service processes.
Are you motivated by leading a team building relationships and improving the customer experience
In this role you will:
- Lead coach and support a team focused on customer service and account management driving strong performance and accountability
- Provide training feedback and ongoing development to help your team succeed
- Serve as a key support resource for customer accounts ensuring timely issue resolution and exceptional service
- Oversee order processing from start to shipment ensuring accuracy and alignment with customer expectations
- Partner with Sales and Operations to support product launches design changes and evolving customer needs
- Monitor customer service performance metrics and identify opportunities to improve response times quality and satisfaction
- Address escalated customer concerns related to pricing quality technical details and workflow processes
- Drive process improvements and help standardize workflows to improve efficiency and team effectiveness
Whats in it for you
Theres no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.
In addition to growth opportunities as a ProMach employee you receive more than just a paycheck. Total compensation includes your salary comprehensive medical/dental programs as well as life insurance a generous paid time off program and a retirement savings plan with a company match. And because we understand the importance of feeling protected there is no waiting period for benefits you are eligible on your first day of employment!
Please note that the pay ranges listed on external job boards outside our posting details do not accurately reflect our internal compensation ranges.
If this sounds like you we want to connect!
- An Associates or Bachelors degree preferred
- 35 years of experience in customer service and leadership roles
- Experience in a customerâfacing role ideally within manufacturing printing or a related industry
- Strong problemâsolving skills and the ability to manage multiple priorities in a fastâpaced environment
- Excellent communication and interpersonal skills to build relationships internally and with customers
- Proficiency with Microsoft Office and familiarity with ERP and CRM systems
- The ability to analyze order data and communicate both financial and operational impacts
- Strong attention to detail organization and time management skills
We have the rewards opportunities and the market strength of a large organization combined with the entrepreneurial culture of a small fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.
Curious about life at ProMach Follow us on LinkedIn Twitter and Instagram!
ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Required Experience:
Manager
About Company
ProMach is a comprehensive provider of complete processing and packaging solutions, from processing systems, to standalone packaging machines, to cellular integrated systems, to complete turnkey lines, and beyond.
