customer service specialist surgery

Job Description
Responsible for providing effective customer service by utilizing excellent interpersonal and communication skills. Provides a liaison between Perioperative Services family members and other medical center departments. Conducts inpatient and outpatient registration.

Essential Job Functions

• Greets visitors upon arrival to the waiting areas. Notifies appropriate parties of arrival. Provides supportiveassistance to both the customers and departments within the organization regarding perioperative services.

• Reviews pre-registration documentation 7 days ahead of scheduled procedure and communicates toleadership 48 hours in advance of any denials or pending approvals. Registers all patients for surgery PATCath Lab and other scheduled procedures.

• Completes accurate patient demographic and insurance information. Places ID band. Performs POS collections and completes proper documentation in electronicrecord.

• Provides sympathetic and courteous service to patients and maintains confidentiality. Interacts with familymembers assesses and meets their needs. Keeps visitors informed as to delays and assists with settingexpectations during visit. Alerts appropriate personnel to any visitor concern or problem

• Makes rounds to check patient progress and communicates back to family in waiting area. Communicates andoversees volunteers. Assists families to consultation rooms for physician meeting.

• Obtain pre-op vital signs and weights as assigned. Assist with patient care as assigned by RN. Answer calllights. Transports patients. Cleans wheel chairs and stretchers.

• Maintains confidentiality of patient issues and/or complaints. Does not discuss with other staff or communitymembers.

• Monitors physical environment in waiting room for visitors comfort (TV noise level reading material etc.).

• Maintains waiting area cleanliness.

• Demonstrates behaviors consistent with Mission and Core Values.

• Adheres to the standards and policies of the Corporate Responsibility Program including the duty to complywith applicable laws and regulations and reporting to designated Manager (or employer hotline) anysuspected unethical fraudulent or unlawful acts or practices.

• Embraces Standards of Behavior in order to provide and promote excellent customer service for both internaland external customers. Holds self and others accountable for behaviors that promote service excellence.

• Adheres to all standards and policies regarding safety/patient safety initiatives.

• Is responsible for all other duties as assigned.

Required Minimum Education:

High School Diploma / GED

Minimum Years and Type of Experience:

2-5 years of customer service experience.

Other Knowledge Skills and Abilities

Required: Demonstrated excellent interpersonal and communication skills. Must have an ability to work effectively and efficiently in a professional manner under stressful situations. Must have a genuine interest in helping others. Must maintain confidentiality of all protected medical and patient information.

Preferred: Proficiency with computers is desirable.