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Customer Service Specialist

Lawn Doctor West Ashley

Job Location:

Summerville, SC - USA

Yearly Salary: USD 48000 - 60000

Posted: 27 July 2026 (30+ days ago)

Application Deadline: 24 October 2026

Vacancies: 1 Vacancy

Job Summary

Benefits:

Health insurance
Paid time off
Vision insurance
401(k) matching
Dental insurance

Customer Service Specialist

Location: Summerville SC
Company: Lawn Doctor

Support Customers. Solve Problems. Make a Difference.

At Lawn Doctor were more than a lawn care company. Were a team committed to delivering exceptional customer experiences. Were looking for a Customer Service Specialist who enjoys helping people solving problems and creating positive experiences for every customer.

This is a fast paced customer focused role where youll spend your day answering phone calls responding to emails and text messages assisting customers with their accounts scheduling services and working closely with our Operations and Sales teams. Every interaction is an opportunity to build trust strengthen customer relationships and deliver the level of service that sets Lawn Doctor apart.

If youre organized dependable and enjoy supporting both customers and your teammates wed love to meet you.

What Youll Do

Answer incoming phone calls emails and text messages from customers with professionalism and care.

Assist customers with scheduling account updates billing questions and service requests.

Resolve customer concerns by listening identifying solutions and following through to completion.

Maintain accurate customer records and document all interactions within our CRM.

Support customer retention by building positive relationships and providing exceptional service.

Work closely with the Operations and Sales teams to ensure a seamless customer experience.

Assist with administrative tasks and office operations as needed.

Recommend additional Lawn Doctor services when appropriate based on customer needs.

What Youll Bring

A passion for providing outstanding customer service.

Excellent communication skills with the ability to build rapport over the phone through text messages and by email.

Strong attention to detail and the ability to manage multiple priorities.

Excellent organizational and time management skills.

Confidence using computers and the ability to quickly learn new software systems.

A positive attitude and willingness to work collaboratively with a team.

Reliability professionalism and a desire to continuously learn and improve.

Preferred Qualifications

Previous experience in customer service administrative support office administration or a customer facing role is preferred.

Experience using CRM software is a plus.

Strong computer skills and the ability to quickly learn new systems.

Our Core Values

At Lawn Doctor who you are is just as important as what you do. We are looking for people who demonstrate these values every day.

Coachable Open to learning feedback and continuous improvement.

Respectful Professional kind and positive with customers and teammates.

Work Ethic Committed to doing your best every day.

Willingness to Help Ready to support customers and teammates whenever needed.

Reliable Someone others can count on to follow through.

What We Offer

Competitive base salary.

Monday through Friday schedule with occasional Saturdays during our peak season from February through May.

Two weeks of paid vacation.

Paid sick time.

Eight paid holidays.

Retention bonus opportunity.

Paid training and ongoing coaching.

Opportunities for professional growth and advancement.

Supportive team environment where your contributions matter.

Established locally owned company with a strong reputation in the community.

If youre looking for a career where your communication skills organization and commitment to customer service can make a real impact wed love to hear from you.

Apply today and help us create healthier lawns happier customers and lasting relationships.

Compensation: $48000.00 - $60000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Our Franchisees Need People Like You

Here at Lawn Doctor we have a very simple approach to our workbe safe have fun and change the world one lawn at a time. Its the kind of approach that not surprisingly has led us to the highest customer satisfaction and retention rates in the industry.

Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether youre an experienced lawn care technician or just starting out on your career path all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect while making the local community a little happier. Your work will never go unappreciated.

Since each of our franchises is locally owned youll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors being largely self-directed with little supervision and would like a chance to help make the world a greener place we would love to talk to you.

We appreciate your interest and hope to have you on board a local franchise team as soon as possible.

* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.

Required Experience:

Apply Now

About Company

Lawn Doctor West Ashley

Since its first franchise in 1967, Lawn Doctor has established itself as a leader in the lawn care industry. Our goal is to serve you best. Call today!

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