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Customer Service Specialist-Modesto, CA (ONSITE)
Job Location:
Job Location:
Modesto, CA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
21 May 2026 (30+ days ago)
Posted:
Application Deadline:
18 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Customer Service Specialist-Modesto CA (ONSITE)
Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies in-depth regulatory know-how manufacturing and process development help our customers to safeguard nutrition health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition Home & Personal Care Professional Hygiene Paints & Coatings and Wood Protection.
With customers in more than 100 countries the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland) Arxada employs 3200 associates across 24 production sites and 14 R&D centers all committed to our customers success.
With customers in more than 100 countries the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland) Arxada employs 3200 associates across 24 production sites and 14 R&D centers all committed to our customers success.
About the Role
As a Customer Service Specialist you will play a key role in supporting the legacy Envirotech business by coordinating and following up on customer orders while delivering an outstanding customer experience. Acting as a critical link between customers sales and internal teams you will help ensure accuracy responsiveness and continuous improvement across the ordertocash process. This is an opportunity to collaborate broadly take ownership and go beyond to ensure our customers needs are met every step of the way.
Essential Job Functions
- Process and verify customer orders received via email telephone EDI or other channels ensuring a high level of accuracy and attention to detail
- Coordinate and communicate order changes updates and requirements with relevant internal stakeholders
- Serve as the primary communication link between customers and the sales team to ensure expectations are clearly understood and fulfilled
- Proactively manage and resolve orderrelated issues including delays backorders and returns by partnering with crossfunctional teams such as Product Management Quality Transportation and Warehousing
- Build and maintain strong trustbased relationships with customers by delivering consistent highquality service
- Support the timely resolution of customer complaints and contribute to corrective action plans in collaboration with the Complaints Specialist
- Maintain accurate customer master data within SAP and provide backup support to the team as needed
Qualifications & Experience
- High school or GED certificate required
- Minimum of 1 year of experience in Logistics Supply Chain Order Management or a related role
- Working knowledge of SAP preferred and basic proficiency in Microsoft Excel and Word
- Strong interpersonal and communication skills with the ability to negotiate and resolve supply chainrelated issues
- Ability to thrive in a fastpaced environment while effectively collaborating across multiple levels of the organization
Skills Qualities & Attitude
- High level of accuracy and strong attention to detail
- Problemsolving mindset with the ability to manage multiple priorities
- Strong listening skills and a customercentric approach
- Demonstrates ownership resilience and a collaborative way of working
Language Requirements
- English C1 level
- Spanish a plus
The expected salary range for this role is 21.00-23.50 hourly. Actual compensation may vary depending on experience education training certification location and other jobrelated nondiscriminatory factors permitted by law.
This role is also eligible to earn a shortterm incentive bonus and the following benefits: 401(k) plan medical dental vision life and disability insurance paid time off paid holidays and paid sick leave.
Arxada has world class offering in two distinct areas:
Microbial Control Solutions (MCS)focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene Home & Personal Care Wood Protection Paints & Coatings and Material Protection.
Nutrition Care & Environmental (NCE)meanwhile provides materials used to manufacture composites for electronics aerospace and other markets as well as vitamins and nutritional ingredients chemicals and performance intermediates and raw materials for a wide range of high-performance applications.
Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a qualified individual with disability protected veteran status or any other characteristic protected by law.
US42Required Experience:
IC
About Company
For more than 80 years, Arxada has led the market in the delivery of trusted, innovative wood preservative technologies for residential and industrial applications.
