Customer Service Specialist

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

As a Customer Service Specialist you will provide day-to-day support for Merchant Services clients who use Fiserv payment solutions to serve their customers. You will work across phone email and online chat channels to research issues resolve inquiries and guide clients on available platform capabilities. This role is important to client satisfaction first-call resolution and helping merchants use Fiserv tools effectively to support business growth.

What youll do:

• Serve as a primary point of contact for merchant day-to-day inquiries and own issue resolution through completion.
• Research and resolve client questions by navigating Merchant Services platforms and subsystems including North South proprietary and TSYS applications.
• Respond to merchant issues related to interchange and chargeback compliance billing funding batch detail reporting e-Commerce products and reporting tools.
• Explain BAMS systems and product reporting to merchants to address questions and resolve concerns.
• Support merchants with point-of-sale (POS) and PC equipment questions and troubleshoot product and reporting issues.
• Complete routine account-related support for banking partners investigate service requests and provide timely issue resolution across billing reporting payments products and solutions.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 2 years of experience in a contact center client support customer service or Merchant Services environment handling client inquiries and issue resolution.
• 2 years of experience using call center policies and procedures to manage service interactions across phone email and chat channels.
• Experience using computer-based systems to research account activity document case details and resolve merchant support issues across multiple platforms.
• Ability to explain billing reporting payment and product information to clients and train users on back-office tools as applicable.
• High school diploma or equivalent or equivalent combination of education related experience and/or military experience.

Experience that would be great to have:

• Experience supporting Merchant Services payment processing or acquiring clients.
• Experience with TSYS BAMS or similar payment platform applications.
• Experience supporting interchange chargebacks funding or batch reporting inquiries.
• Experience supporting POS or PC equipment in a client-facing environment.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical financial social and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training development and internal mobility opportunities.
• Medical dental vision life and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental caregiver and military leave.

Candidates with experience in Client Support Customer Service Customer Success Account Support Technical Support Hospitality (Server/Cashier) Retail Customer Care Contact Center Call Center Help Desk Account Management Financial Services Merchant Services Point-of-Sale (POS) Systems Troubleshooting Issue Resolution CRM Systems and Customer Retention are encouraged to apply!

Salary Range

These pay ranges apply to employees in Colorado Hawaii Illinois Nevada Rhode Island and Washington. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.