Customer Service Specialist

Company Overview

Unicity was founded with a bold mission to make healthy living a reality in an on-the-go world. Unicitys business model is person to person sales which has given a personal touch to our sales and growth. This position would be located in Las Vegas NV and will be on-site. The pay range is $19-$22 DOE with opportunities to advance.

Unicity is dedicated to developing innovative science-based products and programs that promote metabolic health and improve the quality of life for people everywhere. For over 30 years Unicity has been dedicated to developing high-quality products that contain the vital nutrients your body needs. With the proper process cutting-edge technology and a mission to Make Life Better Unicity is paving the way for a better tomorrow.

In addition to competitive pay we can offer:

• Heath Dental Vision Life and other benefits that begin within a month
• Paid maternity and paternity leave
• Generous vacation allowance in addition to company paid holidays
• 401(k) with company match
• Substantial company product allowance

Customer Service Specialist Job Responsibilities:

• Provides primary support to customers by answering routine questions and resolving common technical or account problems.
• Documents customer issues thoroughly to assist senior team members in tracking the root cause of problems and escalating necessary information to managers for solutions.
• Assists in gathering data and feedback on specific problem areas or opportunities by engaging directly with relevant customer demographics.
• Communicates customer feedback and the day-to-day customer experience to the Customer Service Manager or team lead.
• Actively participates in training to learn the processes and daily actions of customer service representatives and Unicity Distributors and contributes ideas for efficiency and improvement.
• Maintains detailed organized records and notes from all interactions with the field.
• Contributes to team success by completing assigned tasks and supporting related projects as required.
• Participates in all required local training and professional development events.