Customer Service Specialist, Inventory Planner

DSV Global Transport and Logistics

At DSV our purpose is to keep customers supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air sea and road. Our vision is to create long-term sustainable growth and value for our customers employees shareholders and society.

Close to 150000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader our commitment to sustainable business practices is a central element of our overall business strategy.

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Location: USA - Mesa W. Southern Ave

Division:Solutions
Job Posting Title: Customer Service Specialist Inventory Planner
Time Type: Full Time

SUMMARY

Perform inventory planning activities including material stocking level and consumption analysis and generation of purchase requisitions to ensure all required materials are available to support operations. Communicate regularly with engineers buyers commodity managers MRP controllers warehouse shipping/receiving staff and suppliers. Ensure adequate supply of material to service customer needs while minimizing inventory investment. Provide a high level of customer service to both internal and external customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Analyzes Replenishment Data
• Generates reports in ERP system and exports to Excel reviews and analyzes data and responds accordingly
• Initiates reviews and processes Purchase Demand/Requisitions
• Manages inventory levels and planning matching forecast demand with on hand on order or in transit quantities
• Effectively communicates with clients both verbally and in writing
• Acts as the primary customer contact regarding forecast new part adds Min/Max levels reorder points backorders obsolescence etc.
• Communicates with engineers tool owners buyers and commodity managers to review forecast consumption history material changes new part adds etc.
• Collaborates with warehouse shipping/receiving staff to process material returns/repairs which may include packing preparing material for shipment and communication with supplier
• Informs the appropriate individuals (buyers site leads managers) of any issues related to material shortages that may cause an out of stock or machine down situation
• Coordinates and performs cycle counts and physical inventories to ensure the accuracy of inventory assets
• Researches inventory inaccuracies and reconciles accordingly
• Maintains accurate and timely data in the ERP system including master records BOMs etc.
• Manages material quality issues providing strategic analysis and recommendations for continuous improvement initiatives
• Identifies & develops material savings projects to generate cost savings and efficiency improvements

Performs other job-related duties as required.

SUPERVISORY RESPONSIBILITIES (IF ANY)

N/A

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• Bachelors degree from an accredited college in a related discipline with 2 years of professional experience; or equivalent combination of education and work experience.
• Three (3) years of industry experience in a direct or cross-functional capacity.

SKILLS KNOWLEDGE AND ABILITIES

Computer Skills

• Intermediate level in Microsoft Office Suite with demonstrated proficiency in Excel (pivot tables lookup formulas etc.)
• ERP system experience

Language Skills

English (reading writing verbal)

Mathematical Skills

Intermediate mathematical problem solving

Other Skills

• Knowledge of Purchasing Inventory Control and Materials Management methods principles and practices
• Ability to work as a team member and foster a cooperative work environment while also being an individual contributor
• Effective professional written and verbal communication skills
• Excellent problem-solving skills
• Strong analytical skills with a focus on critical thinking and business process management
• Self-motivated energetic and able to perform with little supervision
• Exceptional customer service and interpersonal skills (external & internal customers)
• Ability to organize and prioritize a variety of tasks and projects
• Accuracy and attention to detail
• Ability to work in a dynamic team environment

PREFERRED QUALIFICATIONS

Education and/or Experience

• 2 years Planning Experience in a Manufacturing setting
• Experience in a semiconductor manufacturing environment

PHYSICAL DEMANDS

While performing the duties of this job the employee uses his/her hands to finger handle or feel objects tools or controls; reach with hands and arms; stoop kneel or crouch; talk or hear. The employee uses computer and telephone equipment. The employee also regularly lifts and/or moves objects up to 10 pounds. Specific vision requirements of this job include close vision and distance vision.

WORK ENVIRONMENT

While performing the duties of this job the employee rarely is exposed to fumes or airborne particles toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For this position the expected base pay range is $46500 $63000 Annual. Actual compensation will be determined based on job-related factors such as relevant experience skills education certifications and geographic location in accordance with applicable laws and company policy.

Information regarding DSVs benefits offerings including eligibility coverage options and plan details is available through theDSV Benefits Showcase. Benefits programs and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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