Customer Service Specialist II

Arrow Electronics is a global provider of products services and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.

A Fortune 148 company with 21500 employees worldwide Arrow brings technology solutions to a breadth of markets including telecommunications information systems transportation medical industrial and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place time and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the companys industry-leading services.

This position is responsible for the day-to-day sales activities sales support and customer service tasks for specified customers and assigned accounts and serves as a liaison between Arrows internal resources (field sales engineering supplier marketing manufacturing facilities purchasing and other corporate departments) suppliers and customers.

What Youll Be Doing:

• Relationship management

• Coordinate resources and processing of customer quotations (Quote Center Quote Cover Sheet PM Views Management FSR Suppliers Value Add and SSG) for specified customers.

• Order preparation

• Thorough knowledge and accountability of supply chain engagements

• Negotiate pricing (non-contract only) provide quote mark up (owns strategy and application of cost plus mark up) and notify customer of related price increases maintain margin integrity

• Work with appropriate supplier contacts and internal departments to solve pre-sales and post-sales problems

• Handles local expediting and assists global opportunities through local escalation

• Provide proactive notification to customer of changes to delivery status conduct bond reviews with customer (Shortages & Turns) manage SMI (Slow Moving Inventory) and NCNR (Non-Cancellable Non-Returnable) customer conversations own Hard & Planned Order management PCN (Product Change Notification) Coordination and deliver and maintain the POI (Perfect Order Index). This is comprised of OTD (On-Time Delivery) and E2E (End-to-End Order Quality).

• Support sales team with direct customer contact for Order to Invoice process within Planned Demand.

What We Are Looking For:

• 2-3 years of sales experience supporting large assigned customers

• Bachelors degree preferred

• Industry experience with a distributor or supplier a plus

• Strong negotiation verbal and written communication skills are essential

• Excellent interpersonal organization problem solving and customer service skills

• Must be able to work in a fast-paced environment multitask prioritize and deal with ambiguity

• Proficient with MS Office including Word Outlook and Excel (VLOOKUPs and pivot tables) is a must

• Aerospace and Defense experience preferred

• Must be comfortable working in multiple systems and applications

This role will perform work covered by International Traffic in Arms Regulations. Viable candidates for this position must be eligible for an export license or be a U.S. Person (which includes but is not limited to U.S. citizens or nationals lawful permanent residents refugees and asylees).

Work Arrangement: This position will follow a hybrid schedule of 3 days in our office and 2 days per week from home.

Whats In It For You:

At Arrow we recognize that financial rewards and great benefits are important aspects of an ideal job. Thats why we offer competitive financial compensation including various compensation plans and a solid benefits package.

• Medical Dental Vision Insurance

• 401k With Matching Contributions

• Short-Term/Long-Term Disability Insurance

• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options

• Paid Time Off(including sick holiday vacation etc.)

• Tuition Reimbursement

• Growth Opportunities

• And more!

#LI-KO1

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location work experience education and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion gender age sexual orientation gender identity national origin veteran or disability status.(Arrow EEO/AAP policy)

All Arrow job postings are for existing job vacancies. We anticipate this requisition will be open for a minimum of five days though it may be open for a longer period of time. We encourage your prompt application.

In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.