Customer Service Specialist

BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!

About Us

Tremco CPG is an aggressive growth-oriented company with revenues of over $1 are a world leader in solving complex waterproofing and roofing problems for our commercial institutional and industrial customers.

If youre looking for a place to build a career with great benefits advancement opportunities technology people and a commitment to a sustainable future youve found it with us.

Tremco is currently hiring a CUSTOMER SERVICE SPECIALIST. This position is intended as a hybrid position working par of each week on campus and partially remote.

GENERAL PURPOSE OF THE JOB:

The Customer Service Representative provides customer service to external customers (distributors contractors design teams and building owners) and internal customers (sales representatives) as it relates to processing product orders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Respond to customer calls emails and faxed requests.
• Handle large volumes of calls emails and faxes. Respond to all aspects of customers and representatives inquiries or requests (orders product information stock status pricing shipping information samples etc.)
• Accurately key orders into the system.
• Check stock availability to confirm orders.
• Make special requests such as color matching special sales order process or(ERP) orders.
• Ensure all orders are shipped and invoiced promptly and accurately.
• Keep customer and/or sales representatives advised of anticipated ship dates and any delays regarding orders.
• Be proactive in communicating changes to orders.
• Obtain and continuously enhance a broad knowledge of product line prices delivery time and similar data as required relating to the business units being serviced.
• Follow ISO required procedures as related to the customer service function.
• Troubleshoot issues regarding pricing tracing and tracking orders delivery times product information and stock availability.
• Suggest potential alternatives/solutions to customer concerns.
• Supply MSDS upon request and as required.
• Develop and maintain effective working relationships with team members managers and personnel in internal departments whose functions directly or indirectly affect the service level to our customers (to aid in providing exceptional customer service).

EDUCATION

• High school diploma or general education degree (GED)

EXPERIENCE

• A minimum of 2 years of customer service experience preferablyin ahigh-volumecall center environment.

OTHER SKILLS AND ABILITIES:

• Must be able to clearly communicate verbally and in written form in a professional manner.
• Strong proficiency with Microsoft Office applications required.
• Understanding of Lean Management Principles is an asset.

OTHER QUALIFICATIONS:

• SAP Preferred

WORK LOCATION: Hybrid

PHYSICAL DEMANDS:Incumbent must be able to stand walk sit use hands reach talk hear and occasionally lift up to 10 lbs.

The base salary range for applicants in this position generally ranges between $48000 and $54000. This range is an estimate based on potential employee qualifications operations needs and other considerations permitted by law.

Benefits:

Tremco offers a variety of benefits to its employees including not limited to: health insurance paid holidays paid time off 401(k) with company match Company Pension Plan and continuing education.

All qualified applicants will receive consideration for employment without regard to their race color religion sex sexual orientation gender identity national origin disability or veteran status