Customer Service Respresentative
Job Location:
Batavia, IL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About Us
Randal Retail Group established in 1981 is a third-generation family-owned business operated out of Batavia IL. Randal manufacturers and installs custom store fixtures signage and graphics. Our team designs and manufactures custom millwork seating and tables nationally and internationally. Randal Retail works with a number of retail foodservice health & fitness and franchise operations.
About the role
Join a fast-paced office environment servicing clients daily while working alongside internal teams like purchasing production and sales to fulfill customer needs.
Core Responsibilities
Respond to customer phone calls and emails in a timely fashion
Answer customer questions and solve problems regarding orders
Write up and process orders in MRP system
Organize multiple customer requests simultaneously
Work with purchasing to ensure proper inventory levels are maintained
Work with manufacturing to ensure quality and timely delivery of products
Obtain freight quotes
Additional admin support as needed
Benefits
Health insurance
Company matched IRA plan
Up to 4 weeks paid vacation
Paid holidays
Summer hours
Company sponsored group outings
Qualifications
3 years customer service in manufacturing industry required
Bachelor degree preferred
Advanced Microsoft Office knowledge excel specifically
Prior MRP experience a plus
Ability to read and understand blueprints is preferred
Highly organized with multi-taskings skills is required
About Company
Randal Retail Group manufactures and installs custom store fixtures, signage, graphics, millwork, seating, and tables for any retail display needs.
