Customer Service Reps | Bilingual CSRs

Bilingual Human Resources Customer Service Representative (English/Spanish) HR CSR

Location:Remote Nashville TN Area

Work From Home Opportunity

Pay:Competitive Hourly Pay

Are you bilingual in English and Spanish and passionate about delivering exceptional customer service Join a team where your language skills and commitment to helping others make a meaningful impact every day.

We are seeking professional customer-focused Bilingual Human Resources Customer Service Representatives to support employees and former employees with Human Resources and Benefits inquiries.

This is an excellent opportunity for experienced call center professionals looking to build a rewarding remote career.

Location Requirement

This is a 100% remote position; however candidates must reside within 25 miles or approximately a 45-minute commute of the Nashville Tennessee area.

What Youll Do

As a Bilingual Human Resources Customer Service Representative you will:

• Answer inbound calls from English and Spanish speaking employees and former employees regarding Human Resources and Benefits.
• Provide accurate information and resolve customer concerns in a timely courteous and professional manner.
• Document all customer interactions and transactions within company systems.
• Research outstanding issues and follow through until complete resolution.
• Respond to customer inquiries submitted through the online Contact Us feature.
• Explain HR policies procedures and benefits in a clear and easy to understand manner.
• Maintain confidentiality while handling sensitive employee information.
• Escalate recurring or technical issues to leadership as appropriate.
• Navigate multiple software applications while assisting customers.
• Meet quality productivity attendance and customer service expectations.
• Participate in required meetings coaching sessions and ongoing training.
• Support peak business periods as call volumes increase.

Training & Schedule

Paid Training

Monday through Friday

8:30 AM to 5:30 PM

Regular Schedule

• Your assigned schedule will be provided during the final week of training.
• Candidates must be available to work Monday through Friday between 9:00 AM and 6:00 PM.
• Perfect attendance during training is required.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED required.
• Bilingual in English and Spanish with the ability to communicate professionally in both languages.
• Minimum of 6 months of recent call center and/or employee benefits experience within the past 1 to 2 years.
• Excellent verbal and written communication skills.
• Strong customer service and problem solving skills.
• Ability to multitask in a fast paced call center environment.
• Strong computer skills with the ability to navigate multiple software applications simultaneously.
• Ability to work independently while contributing to a collaborative team environment.
• Strong attention to detail and commitment to maintaining confidentiality.

Remote Work Requirements

To be successful in this role you must have:

• A dedicated quiet workspace that is secure free from distractions and inaccessible to others during working hours.
• A home workspace that can successfully pass a virtual workspace inspection.
• Reliable wired high speed internet service. Wi-Fi mobile hotspots and 5G internet services are not permitted while working.
• Minimum internet requirements:
  • Download Speed: 25 Mbps or higher
  • Upload Speed: 10 Mbps or higher
  • Ping: 175 ms or less
• Ability to provide a screenshot of your internet speed test showing the date location and results during the hiring process.
• Ability to participate in a virtual workspace review and provide a recent headshot as part of the onboarding process.

Company Equipment Provided

Company equipment will be shipped prior to your start date and includes:

• Laptop
• Monitor
• Keyboard
• Mouse
• Headset
• Required cables

An onboarding specialist will schedule a setup session 2 to 3 days before your first day to ensure your equipment is installed and functioning properly.

An adult age 18 or older must be available to sign for the UPS delivery.

Why Join Our Team

• 100% Remote position
• Monday through Friday schedule
• Company provided equipment
• Paid training
• Weekends off
• Supportive and collaborative work environment
• Opportunity to build valuable Human Resources and Benefits experience
• Career growth opportunities
• Use your bilingual skills to make a positive impact by helping employees receive the support they need

If youre a bilingual customer service professional ready to take the next step in your career while working from home we encourage you to apply today!

Remote Human Resources Customer Service Representative

Location:Remote Nashville TN Area

Work From Home Opportunity

Pay:Competitive Hourly Pay

Are you passionate about helping others and delivering exceptional customer service Join a team where your communication skills and problem-solving abilities make a difference every day.

We are seeking professional customer-focused Human Resources Customer Service Representatives to support employees and former employees with Human Resources and Benefits inquiries. This is an excellent opportunity for individuals with recent call center experience who thrive in a fast-paced environment.

Location Requirement

What Youll Do

As a Human Resources Customer Service Representative you will:

• Answer inbound calls from employees and former employees regarding Human Resources and Benefits.
• Provide accurate information and resolve customer questions in a timely professional manner.
• Document all customer interactions and transactions within company systems.
• Research outstanding issues and follow through until complete resolution.
• Respond to customer inquiries submitted through the online Contact Us feature.
• Explain HR policies procedures and benefits in a clear and customer friendly manner.
• Maintain confidentiality while handling sensitive employee information.
• Escalate recurring or technical issues to leadership as appropriate.
• Navigate multiple software applications while assisting customers.
• Meet productivity quality attendance and customer service expectations.
• Participate in required meetings coaching sessions and ongoing training.
• Support peak business periods as call volumes increase.

Training & Schedule

Paid Training

Monday through Friday

8:30 AM to 5:30 PM

Regular Schedule

• Your assigned work schedule will be provided during the final week of training.
• Candidates must be available to work any shift Monday through Friday between 8:00 AM and 8:00 PM.
• Perfect attendance during training is required.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED required.
• Minimum of 6 months of recent call center and/or employee benefits experience within the past 1 to 2 years.
• Excellent verbal and written communication skills.
• Strong customer service and problem solving skills.
• Ability to multitask in a fast paced call center environment.
• Strong computer skills with the ability to navigate multiple software applications simultaneously.
• Ability to work independently while contributing to a collaborative team environment.
• Strong attention to detail and commitment to maintaining confidentiality.

Remote Work Requirements

To be successful in this role you must have:

• A dedicated quiet workspace that is secure free from distractions and inaccessible to others during working hours.
• A home workspace that can successfully pass a virtual workspace inspection.
• Reliable wired high speed internet service. Wi-Fi mobile hotspots and 5G internet services are not permitted while working.
• Minimum internet requirements:
  • Download Speed: 25 Mbps or higher
  • Upload Speed: 10 Mbps or higher
  • Ping: 175 ms or less
• Ability to provide a screenshot of your internet speed test showing the date location and results during the hiring process.
• Ability to participate in a virtual workspace review and provide a recent headshot as part of the onboarding process.

Company Equipment Provided

Company equipment will be shipped prior to your start date and includes:

• Laptop
• Monitor
• Keyboard
• Mouse
• Headset
• Required cables

An onboarding specialist will schedule a setup session 2 to 3 days before your first day to ensure your equipment is installed and functioning properly.

An adult age 18 or older must be available to sign for the UPS delivery.

Why Join Our Team

• 100% Remote position
• Company provided equipment
• Paid training
• Monday through Friday schedule
• Weekends off
• Professional and supportive team environment
• Opportunity to build Human Resources and Benefits experience
• Career advancement opportunities
• Make a meaningful impact by helping employees receive the support they need

If youre ready to grow your customer service career while working from home apply today!

Please Note:This position is remote but applicants must reside within 25 miles or approximately a 45-minute commute of the Nashville area and meet all home office and internet requirements prior to their start date.