Customer Service Representive

• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k)
• 401(k) matching
• Dental insurance

• Answer incoming calls professionally and assist customers with new service requests.
• Gather customer and property loss information and accurately enter leads into company systems.
• Coordinate and confirm initial customer appointments.
• Serve as the primary point of contact for customers throughout their restoration projects.
• Communicate appointment times crew arrival windows scheduling changes and service updates.
• Work closely with internal coordinators project managers and department management to obtain information and answer customer questions.
• Maintain consistent follow-up with customers and ensure inquiries are addressed promptly.
• Assist in coordinating transitions between restoration services including mitigation contents and reconstruction.
• Maintain accurate customer records communication notes and follow-up activities.
• Help deliver an exceptional customer experience through professionalism empathy and attention to detail.

• Excellent verbal and written communication skills.
• Strong customer service skills and a friendly professional demeanor.
• Highly organized with the ability to multitask and prioritize responsibilities.
• Strong attention to detail and follow-through.
• Comfortable handling a high volume of phone calls and customer inquiries.
• Proficient with computers data entry and office software.
• Ability to communicate effectively with multiple departments and team members.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Previous customer service scheduling or administrative experience preferred.
• Experience in restoration construction or insurance-related industries is a plus but not required.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.