Customer Service RepresentativeService Coordinator

Closet Factory Minnesota

Closet Factory Minnesota is looking for a motivated organized and customer-focused Service Coordinator to join our close-knit team. We are a hardworking company committed to delivering exceptional customer experiences and we are seeking a team player who shares our dedication to excellence.

Our ideal candidate is positive dependable detail-oriented and thrives in a fast-paced environment. No two days are the same in our office and youll play a vital role in ensuring our customers receive outstanding service from start to finish. If you enjoy solving problems helping people and working as part of a supportive team wed love to hear from you.

As a Service Coordinator you will be a key point of contact for customers designers installers and office staff. Responsibilities include:

• Answering and managing a high volume of incoming phone calls
• Scheduling customer appointments and coordinating calendars
• Working directly with clients throughout every phase of their project
• Communicating with field personnel including installers and service technicians
• Resolving customer questions and service concerns in a professional and timely manner
• Maintaining accurate customer records and entering information into company software systems
• Tracking project details and ensuring timely follow-up on tasks and commitments
• Prioritizing daily responsibilities and managing multiple projects simultaneously
• Assisting the team with administrative and customer service support as needed

The ideal candidate will possess:

• Excellent customer service skills and a genuine desire to help people
• Strong organizational and multitasking abilities
• Exceptional written and verbal communication skills
• Attention to detail and strong follow-through
• Problem-solving skills and the ability to remain calm under pressure
• Proficiency with Microsoft Office including Word and Excel
• Ability to work effectively both independently and as part of a team
• Previous customer service scheduling administrative or coordinator experience preferred

• Friendly supportive and team-oriented work environment
• Fast-paced and engaging workplace where every day is different
• Opportunity to learn and grow within a well-established company
• Training and support to help you succeed
• Casual energetic workplace culture
• Work with a company that values its employees as its greatest asset

If you are energetic upbeat organized and enjoy helping customers this could be the perfect opportunity for you. Take the next step in your career and become part of the Closet Factory Minnesota team.

Apply today and help us create exceptional experiences for our customers.