Customer Service Representative

The Customer Service Representative is the front line of support for Balcos customers. This role assists customers with order entry answers questions and helps resolve complaints. Additionally this role provides internal customer service to Outside Sales.

Responsibilities
Communicate effectively with customers contractors and architects through various channels
Respond promptly to customer inquiries acknowledge and resolve customer complaints communicate and coordinate with colleagues as needed
Coordination of Orders Quotes Samples and Detail Requests
Order entry into JD Edwards (JDE) database
Order completion/preparation of orders for Scheduling
Entry or approval of physical samples / literature
Entry or approval of detail requests to Drafting
Quoting for reps or customers
Offer solutions for problems with product or processes and initiate preventative and corrective actions
Maintain accurate detail of job history in the ERP system and Sales folders
Provide special pricing for reps as needed
Perform other duties as needed

Knowledge & Skills
Ability to communicate professionally and effectively both orally and in writing
A passion for helping others and a positive solution- oriented attitude
Ability to develop and maintain strong relationships with clients and team members
Ability to maintain composure during difficult conversations
Ability to multi-task and prioritize tasks in accordance with business needs
Technical aptitude and ability to effectively utilize Microsoft suite programs and an ERP system and run reports

Experience
2 or more years of experience in a customer service role utilizing an online ordering platform and providing technical support
Experience troubleshooting technical problems and providing solutions
Experience utilizing MS Suite Crystal Reports and ERP software
Experience working with or in architectural construction or engineering firms or similar is preferred but not required

Education
High school diploma or equivalent is required

Other Requirements
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers and filing cabinets.

Required Experience:

Unclear Seniority