Customer Service Representative

A. Duie Pyle is seeking a Customer Service Representative to join our team to serve as a key point of contact for both internal and external customers. This role is responsible for managing inquiries scheduling shipments handling requests resolving issues and ensuring clear timely communication to deliver exceptional customer service.

Why Pyle

• Weekly pay every Friday via direct deposit
• Start time & Schedule: 10:30 AM; Monday-Friday
• Paid vacation PTO and annual holidays
• Medical Dental Vision and Life Insurance
• 401(k) with Company Match; Annual Profit Sharing (100% employer paid)
• Short Term and Long Term Disability
• Wellness Programs for yearly benefits discount

Simply put Pyle People Deliver. Since 1924 A. Duie Pyle has been family-owned and operated. Built by our core values of integrity service first and empathy were dedicated to exceptional customer service and empowering our employees success. If youre ready to build a career with a company that continues to lead the supply chain and logistics industries wed love to hear from you.

To be qualified for this position you should possess the following:

• 1 year of prior customer service experience preferred
• Experience in a fast-paced work environment; strong attention to detail
• Strong familiarity with MS Office (Word Excel and Outlook); basic typing skills
• Ability to prioritize tasks and meet deadlines; work effectively as an individual contributor and or as part of a team
• Willingness to maintain a flexible schedule to meet the needs of the business including but not limited to early mornings evenings and non-traditional holidays

Customer Service Representative responsibilities include but are not limited to:

• Scheduling pick-ups tracing shipments providing shipment ETAs rate quotes and or freight charges
• Coordinating with internal departments as well as partners delivery agents brokers and container stations to schedule shipments and handle customer issues
• Scheduling delivery appointments and handle re-consignments
• Coordinating communication with customers drivers and Accounts Receivable regarding Driver Collect and C.O.D. shipments
• Ensuring the accurate billing of shipments
• Compiling and delivering custom reports; performing daily audits of reports
• Documenting all customer interactions for follow up and record keeping purposes
• Assisting customers with My Pyle registration and utilization of our web site
• Meeting the standards for all Key Performance Indicators (Call Quality Process Knowledge Assessment Adherence to Schedule Make Busy % Contacts per Hour)

For a full job description associated with this posting please contact A. Duie Pyles Human Resources department. This job posting is intended solely for external advertising purposes and does not represent a comprehensive list of all job-related duties and qualifications.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.

Required Experience:

Unclear Seniority