Customer Service Representative- Veterinary Hospital

Sycamore Veterinary Hospital is growing and wed love for you to grow with us.

As we welcome another veterinarian to our medical team and expand into two buildings were looking for one to two Part-Time Customer Service Representatives to help us continue delivering the exceptional care and outstanding client experience our community has come to expect.

If you love helping people thrive in a fast-paced environment and enjoy being part of a supportive team that works hard celebrates successes and genuinely enjoys coming to work wed love to meet you.

Our Client Service Representatives are often the first and last impression of our hospital. Were looking for someone who brings positivity professionalism and a passion for helping others while keeping everything running smoothly behind the scenes.

• Welcome clients and their pets with warmth and professionalism
• Answer a multi-line phone system and provide exceptional customer service
• Schedule appointments across multiple doctors and services
• Check patients in and out efficiently
• Process invoices and payments accurately
• Create and send client communications with strong attention to grammar and detail
• Make follow-up calls appointment reminders and client outreach
• Navigate multiple software platforms with confidence
• Collaborate with veterinarians technicians and support staff to keep the hospital running smoothly
• Help maintain an organized positive and efficient front desk

Were searching for someone who is:

• Friendly outgoing and genuinely enjoys working with people
• Positive dependable and solution-oriented
• Comfortable multitasking in a busy environment
• Tech-savvy and confident learning multiple software systems
• An excellent communicator both verbally and in writing
• Detail-oriented with strong organizational skills
• Able to remain calm and professional during busy or emotional situations
• Passionate about creating exceptional client experiences

Previous customer service experience is preferred. Veterinary or medical office experience is a plus but not requiredwere happy to train the right person with the right attitude.

Were hiring1-2 Part-Time team members with flexible scheduling.

Typical availability includes:

• Flexible afternoon/evening shifts during the week
• 1-2 Saturdays per month
• No Sundays
• No holidays

This position is perfect for someone looking for consistent part-time hours while maintaining an excellent work-life balance.

Compensation is based on experience communication skills and customer service excellence. Veterinary experience is welcomed but not required.

At Sycamore Veterinary Hospital we believe people do their best work when they feel supported respected and empowered. We foster a collaborative environment where everyones contributions matter ideas are welcomed and success is celebrated together.

When you join our team youll enjoy:

• Generous employee pet care discount
• Uniform stipend
• Journey Behavioral Health Program
• Employee Assistance Program (EAP)
• ADP LifeMart employee discounts
• Monthly bonus potential
• A supportive positive team culture
• The opportunity to work alongside a team practicing gold-standard veterinary medicine while continuing to learn and grow
• A workplace that values collaboration professional development and work-life balance

If youre someone who enjoys making people feel welcome loves staying organized and wants to be part of a growing hospital thats committed to exceptional patient care and outstanding client service wed love to hear from you.