Customer Service Representative

Awarded Best Heating Contractor to Work For by the ACHR News - Sky Heating AC Plumbing & Electrical is the premier home service company in the Portland area with over 40 years of industry leading expertise. Career stability is never something youll need to worry about!We truly care about our customers our employees and our community. Through the years weve donated and supported many local organizations including Meals on Wheels The Home Builders Foundation Dash for Kids and many more. It is our privilege to play an active role in our community and do our part to promote not only better homes but better lives for all.

Location: Tualatin OR

Salary Range: $18-$23 per hour.

Why Work for Us

• Fantastic health and vision insurance 100% company paid!
• Paid Time Off! Plus six (6) paid Holidays.
• Company 401(k) match up to 4% with Pre-Tax and After-Tax Roth deferral options.
• We are a Family Sensitive workplace and believe in balance.
• Opportunity for Advancement! We are a fast-growing company that believes in growing our employees and hiring from within first.
• Our employees are treated as family which means they enjoy coming to work. Every employee is treated with the upmost respect and supported every step of the way.
• Employee discount

The Call Center Representative will assist customers by arranging service appointments and going above and beyond to promote a positive customer experience. We treat our customers like family!

QUALIFICATIONS

• Aproven track record in customer service with at least 6 months experience.
• Ability to multitask by typing while proficient with phone systems.
• Experience with CRM software.
• Detailed oriented with strong organizational and communication skills.
• Team oriented: teachable; earned respect.
• Ability to build trust and demonstrate empathy.
• Believes in promotes and lives out the companys visions and values.

JOB DUTIES

• Convert incoming customer calls into booked service appointments.
• Deliver call scripts with an authentic cadence; be clear compelling and personable..
• Respond to customer requests resolving issues and promoting the brand.
• Display professionalism and establish customer rapport.
• Participate in training to boost booked calls and practice outbound calling.
• Adhere to the companys plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.
• Responsible to meet the needs of the 3-Day Call Board.

Please submit your Resume for consideration.