Customer Service Representative
Job Location:
Job Location:
Spokane, WA - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
7 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Benefits:
- Health insurance
- Paid time off
Benefits
- Performance-based bonus opportunities
- Paid Time Off (PTO)
- Ongoing training and professional development
- Opportunity to grow with a rapidly expanding local business
- Work directly with leadership and have a meaningful impact on company success
About Floor Coverings International
At Floor Coverings International we believe buying new flooring should be exciting enjoyable and stress-free.
As a locally and veteran-owned business we are proud to be the highest-rated in-home flooring company in the communities we serve throughout Northwest Florida and South Alabama. Instead of asking customers to visit a showroom we bring the showroom directly to their homes and businesses creating a personalized experience from the very first conversation through installation.
Were growing quickly and were looking for an exceptional person to grow with us.
The Opportunity
The Customer Success Representative is more than just the first point of contactyoure the voice personality and energy behind our customer experience.
Every day youll connect with homeowners who are excited about improving their homes. Youll guide them through the first step of their flooring journey build trust answer questions and coordinate appointments that help turn their vision into reality.
If youre naturally friendly organized positive and love helping people this role offers the opportunity to make a meaningful impact while becoming an essential member of a close-knit team.
Who Thrives in This Role
This role is perfect for someone who:
- Loves talking with people and making them feel valued
- Naturally brings positive energy to every conversation
- Finds satisfaction in staying organized and keeping things on track
- Takes pride in delivering exceptional customer experiences
- Enjoys working toward measurable goals
- Wants to be a key contributor not just another employee
- Thrives in a fast-moving growing business environment
- Enjoys solving problems and finding ways to help customers succeed
Simply put you genuinely care about peopleand it shows.
What Youll Own
Creating Outstanding First Impressions
- Answer inbound calls from homeowners and business owners interested in our services
- Respond promptly to website Google Facebook and referral inquiries
- Learn about customers projects and determine how we can best help
- Deliver a warm professional and memorable first experience
Scheduling & Coordination
- Schedule in-home design consultations with the appropriate Design Associate
- Confirm appointments through calls and text messages
- Manage schedule changes cancellations and appointment recovery efforts
- Ensure customers feel informed and cared for throughout the scheduling process
Customer Follow-Up
- Conduct post-appointment customer check-ins
- Execute structured follow-up communication for open opportunities
- Re-engage interested customers and connect them back with the Design Associate
- Help ensure no customer falls through the cracks
CRM & Customer Journey Management
- Maintain detailed and accurate customer records
- Track all lead activity and communication history
- Monitor pipeline activity and proactively identify issues
- Support marketing and business growth through accurate lead tracking
Team Communication & Performance
- Participate in daily team meetings
- Share customer insights and feedback
- Help improve processes and customer experience initiatives
- Contribute directly to business growth and operational success
How Success Is Measured
Youll have clear goals and visibility into your impact through:
- Speed-to-lead response times
- Appointment booking rates
- Appointment completion (sit) rates
- Follow-up completion rates
- Customer experience quality
Your performance directly contributes to company growth customer satisfaction and team success.
What Makes You a Great Fit
You Are:
- Friendly warm and professional
- An excellent communicator over the phone text and email
- Highly organized and detail-oriented
- Comfortable following proven processes while thinking independently
- Self-motivated and dependable
- Tech-savvy and able to learn new systems quickly
- Adaptable and excited by growth and change
- Passionate about helping customers make confident decisions
Most importantly you make people feel comfortable heard and valued.
Qualifications
Required
- 2 years of customer service appointment-setting or client-facing experience
- Strong verbal and written communication skills
- Experience using CRM scheduling or customer management software
- Ability to multitask and stay organized in a fast-paced environment
Preferred
- Experience in home services construction flooring remodeling real estate or related industries
- Experience managing customer follow-up processes and appointment workflows
Why This Role Is Different
Many customer service roles are transactional.
This one is transformational.
Youll work directly with leadership have ownership over meaningful business metrics and play a critical role in our continued growth. Every appointment you schedule every customer you help and every relationship you build contributes directly to the success of our team.
Youll be the trusted guide who helps create exceptional experiences from the very first interaction.
If youre looking for a role where your personality matters your work is valued and your impact is visible every day wed love to meet you.
Compensation
Competitive base salary plus performance-based bonus opportunities.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise owner and all hiring decisions are made by the management of this franchise location.
Floor Coverings International is the#1mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400000 customers give us an average 4.8 star rating. Thats a big reason why were growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun we are the company for you!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Floor Coverings International Corporate.
Required Experience:
Unclear Seniority
About Company
Floor Coverings International is here to provide you with the best in-home flooring experience with our Mobile Showroom.
