Customer Service Representative (Seasonal Part-Time)

The primary responsibility of this position is to answer calls and respond to emails from event attendees. Our Attendee Support team provides outstanding customer service to event attendees on behalf of event organizers that use the Brushfire addition our Attendee Support team members assist event organizers with changes to their events placing and changing orders and more while following the events stated customer service policies.

This position is primarily for weekend hoursSaturday and Sunday between 8am - 6pm and weekday afternoon/early evenings no later than 8 pm. 

This is a part-time work-from-home position.

The primary time frame for this position is from October - December.

Looking to HIRE IMMEDIATELY.
 

Qualifications :

The following characteristics are necessary for a qualified applicant to be considered:

• Attentive listening and concise verbal communication skills

• English speaking and hearing ability to effectively and efficiently communicate over the phone. We are seeking bilingual applicants but this is not a requirement.

• Computer internet and keyboard proficiency. Brushfire uses several different platforms to conduct business and applicants need to gain proficiency in all platforms.  

• Thrives in a team environment while collaborating with others to solve problems.

• Interact with customers and team members and provide clear helpful and correct information.

• Calm and composed under high call volume periods or escalated customer interactions.

• Motivated to learn independently without guided instruction.

• Practice good organization and time management

Additional Information :

Whats it like to work for Brushfire
Weve been 100% remote for the better part of two decades and our team is a diverse group of caring driven people from all backgrounds and technological comfort levels that strive to provide the best for our customers while also being the best they can be for their team. We place a high value on open candid communication through group chats video calls and phone calls throughout each day to keep things moving forward. When possible we encourage interested team members to collaborate in-person and we have in-person meetings for the entire company at least once a year.

Compensation/Benefits/Perks
Compensation for this role starts at $18.00 per hour (commensurate with experience).

While this is a remote position we have a strong preference for candidates in the Dallas-Fort Worth TX metro area. This allows for participation in occasional in-person meetings team-building events and strategy sessions.

Application Process
We take great care to evaluate all employees and job applicants equally based on merit competence and qualifications. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status disability status or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Part-time