Customer Service Representative

*The Details**

• Pay Rate:$23/hour
• Location: Riverside Community Hospital(Riverside CA)
• Schedule:Part-time Tues - Sunday hours can range between2:30p - 10:30p
• Requirements:must be able towork holidays and weekends!!

The Spirit of the Position:

The Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients.

How do you know if this is the right job for you!

You are:

• Dynamic. Youre charismatic full of energy and happy to help in any way you can.
• Dependable. Responsible is your middle name. You never disappoint because its not in your nature.
• Good under pressure. You dont fold and get overwhelmed easily. Instead you prefer chaos so you can kick its butt.
• Proficient in basic computer skills in the parking revenue control system
• Able to work with or without supervision
• Able to communicate professionally and effectively.
• Open to feedback differing opinions and other points of view.
• Timely and demonstrates sense of urgency.
• Excellent teambuilding and interpersonal skills.
• A team player and can help motivate your team.

What will I do

• Greet customer by name be responsive and timely with correspondence and problem resolution and display a caring attitude develop a rapport with the customer base.
• Greet and assist customers and patients in lobbies.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor can-do attitude.
• Ensure visitors answer screening questions.
• Responsible for taking temperature of visitors patients and vendors and maintaining log of all interactions.
• Verify patient appointments.
• Provide patient with registration instructions or alternate entry into facility.
• Create positive first impression for everyone entering the hospital.
• Ensure all visitors patients and vendors are wearing appropriate PPE.
• Assist in assuring no children are permitted in hospital unless a patient or given special permissions.
• Oversee general maintenance of work area sweeping wiping down surfaces and equipment emptying trash picking up trash etc.
• Complete other related duties as assigned.
• Assist public safety with PBX/dispatch.

Education:

• High school diploma or GED preferred but not required.
• Strong customer service experience.
• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.

Experience:

• Strong customer service experience.
• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.

Skills:

• Willingness to be flexible work multiple facility locations.
• Ability to handle challenging and at times emotionally charged situations.
• Ability to speak read and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands:

• Willingness to work in the elements heat wind snow rain etc.
• Ability to lift push and pull at least 10 pounds.
• Ability to stand walk and run for extended periods of time.
• Ability bend stoop squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:Non-Exempt; non tipped

LAZ Parking is an equal opportunity all our employment practices including hiring we are firmly committed to provide equal employment opportunity (EEO) to all persons regardless of race color religion sex national origin disability age genetics Vietnam era special disabled recently separated and other protected veterans or any other characteristic protected by federal state or local law. No question in our application process is used for the process of limiting or excluding any applicants consideration for employment on such grounds.

LAZ Parkingparticipates in E-Verify.

Required Experience:

Unclear Seniority