Customer Service Representative
Job Location:
Rancho Cordova, CA - USA
Hourly Salary:
Posted on:
Vacancies:
Job Summary
What makes us strong Our employees in 50 countries worldwide all working with passion to enable high-tech applications with our strong metals: tungsten and molybdenum.
Our CERATIZIT site in Sacramento delivers precision cutting tools to a wide range of industries across North Americacombining technical excellence with responsive local service.
Join a highly motivated team in Sacramento USA where local expertise meets the global knowledge and values of the Plansee Group.
Position type: Hourly
Customer Service Representative
FULL-TIME Rancho Cordova
The primary responsibility of the Customer Service Representative is to maintain the customer relationship. This role is responsible for direct service of customers to include taking and entering orders accurately and quickly suggesting new products technical information managing customer concerns and supporting the sales team.
Your tasks:
Promote customer loyalty
Analyze individual situations and take the appropriate action to ensure that customer needs are met. If the CSR needs help with the response or must solicit the assistance of another CERATIZIT group employee that CSR must retain ownership of the opportunity and get back to the customer in a timely manner.
Manage customer complaints and all other relevant customer sales requests and information including updating and maintaining records for individual accounts.
CSRs are responsible for the knowledge available within the CERATIZIT Competency Brands Catalogues.
Maintains positive open communications with all CERATIZIT Group internal departments.
Your profile:
Minimum 2 years prior experience in Customer Service or answering heavy volume phones.
Clear and concise English verbal and written communication skills.
Competent computer skills. Ability to use: Windows based software (Excel Word PowerPoint Access) CRM Internet our ERP system and email communications. Exposure to SAP not required but would be helpful.
Must possess strong decision-making and troubleshooting skills
Ability to set goals and achieve scheduled deadlines
Strong benefits:
A stable job in an internationally established company
Complete benefits package including Medical Dental Vision Life Insurance Sick Time PTO and 11 paid holidays per year
Competitive wages with annual increases based on performance
Alcohol and drug-free workplace. All qualified candidates must pass a pre-employment drug screening
$24-$26/hour DOE
Equal Employment Opportunity
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity and/or expression status as a veteran and basis of disability or any other federal state or local protected class.
Colleen Schneider Recruiting Team
CERATIZIT Sacramento LP
Required Experience:
Unclear Seniority
About Company
High-technology engineering - specialised in cutting tools & hard material solutions. Top-class quality, precision & performance at the highest level.
