Customer Service Representative

Please join our fast paced supportive Customer Service Team! Cornels is a locally owned and operated home services company.

Responsibilities

• Respond to incoming calls emails and text messages in a high-volume environment
• Serve as the primary point of contact for customers and the general public
• Book confirm and follow up on scheduled appointments and service requests
• Maintain strong healthy relationships with customers and clearly communicate the benefits of working with Cornels
• Accurately enter customer information and maintain detailed records in the system
• Assist with outbound calling to support appointment and scheduling needs
• Meet all department performance standards including call availability call quality and productivity benchmarks
• Support dispatch operations as needed

• Cross-department communication to ensure high-level customer experience from start to finish

Compensation:$19-$25/hr

Schedule: Monday-Friday standard 9-5 PST

Ability to be partially remote after training period and also adding in some Saturday shifts may be required.

Qualifications

• 13 years of customer service or office experience (trades industry preferred)
• ServiceTitan experience required
• Dispatching experience preferred but not required
• Strong communication and phone skills
• Comfortable handling high call volumes

Who You Are

• Punctual and ready to greet customers at the start of each shift
• Thrive in a fast-paced environment
• Highly organized with strong attention to detail
• Skilled multitasker and problem solver
• Dependable and team-oriented
• Career-minded and eager for professional growth
• High school diploma or GED equivalent