Customer Service Representative

Why Work for Saddle Creek

Saddle Creek Logistics Services succeeds by promoting a diverse friendly and respectful teamwork environment. As a vital service provider we not only make a difference in our community but offer our associates opportunities to enhance their skills build meaningful careers and end each day with a sense of accomplishment. If youre looking for a family-oriented company that lives by its values and offers competitive pay and benefits join our team today.

• Weekly pay with skill pay and shift differentials

• Benefits packageincluding medical dental vision and medical reimbursement

• Medical employee-only premium less than $10/week with wellness discounts

• HSA with annual employer contribution

• Weekly 401(k) match

• Vacation immediatelyupon hire

• 8 holidays per calendar year

• Personal time after 90 days

• EAP and identity theft protection

• Tuition reimbursement

• Company paid life insurance and short term disability

Note that if you are viewing this posting on an external job board (such as Indeed LinkedIn ZipRecruiter etc.) unless specifically stated in the posting the provided salaryestimatesmay not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background skills and compensation requirements.

The Customer Service Representative (CSR) is responsible for providing customers with high quality professional customer service. The CSR acts as a liaison between the customer and Saddle Creek assists customers on all issues answers question investigates and resolves a wide array of client questions and concerns using a variety of systems offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates other agencies customers and the public.

• Process orders returns and exchanges; generate pick tickets receipts shipping documents and billing invoices; and complete other related tasks in a high-volume fast-paced environment
• Check in all carriers for appointments and ensure quality and accuracy of process
• Accurate input and verification of merchandise receipts on a timely basis
• Maintain current customer contracts accurately and in a confidential manner
• Organization of all files manuals projects and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner
• Generating and retention of all required reporting for the customer and Saddle Creek
• Processing customer orders on a timely and accurate basis according to customer request.
• Communicates with the customer verbally and in writing with a professional and positive attitude.

Education/Experience

• Associates degree preferred
• High School Diploma or GED required.
• Must have at least six (6) months of experience in a customer service role.
• Experience with working with a warehouse management system (WMS) is preferred.

Knowledge Skills and Abilities

• Strong communication both verbally and in writing especially through e-mail and over the phone
• Strong interpersonal skills
• Good problem solving and prioritizing skills
• Ability to effectively manage and resolve conflict
• Attention to detail to prepare and maintain accurate records and reports
• Ability to follow both written and verbal instructions
• Technology savvy
• Proficiency with Microsoft Outlook Word Excel & knowledge of PowerPoint are preferred
• Comfortable working in both office and warehouse environment with wide temperature ranges

Saddle Creek is an Equal Opportunity employer and an Affirmative Action employer as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race gender national origin ancestry age color religious creed marital status genetic information sexual orientation gender identity gender expression sex (including pregnancy breastfeeding and related medical conditions) mental or physical disability medical condition military and veteran status or any other status or condition protected by applicable federal state or local laws governmental regulations and executive orders. View the EEO poster here. View the E-Verify Postinghere.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity please send an e-mail toand let us know your contact information and the nature of your request.