Customer Service Representative

For 60 years Englert has been the gold standard and a leading manufacturer of metal roofing and
gutter systems. We are built on a simple core principle dedicating ourselves to help our customers
succeed. At Englert we are more than just top-quality metal roofing and gutters. We are industry
pioneers on the cutting edge of innovation to continuously meet the challenges of a changing world
and with our unmatched customer service teams we will be with you every step of the way to ensure
your success.
Position: CRG
Functional Overview
Responsible for providing effective customer service for all internal and external customers by using
excellent in-depth knowledge of company products and programs as well as communicating
effectively with team members within the customer service department and FSC

Provides timely and accurate information to incoming customer order status and product
knowledge requests.
Enter customer orders/collect payment from walk-in customers
Scan necessary POD documentation into ERP system.
Processes customer orders/changes/returns according to established department policies
and procedures.
Log and track RMAs (Return Material Authorization) from customers and inform the
quality manufacturing and senior management teams as needed
Works closely with the credit department to resolve disputed credit items.
Follow up and track down on customer credit resolution
Provides timely feedback to the company regarding service failures or customer concerns.
Partners with the sales team to meet and exceed customers service expectations.
Check availability of inventory or production
Provide information to logistics personnel and / or outside field service personnel related to
arranging freight and picking up orders.
Solicit information from sales representatives if information is required
Other functions as assigned and necessary these will include limited administrative tasks that
are involved in meeting customers needs
Review customer requests: missed shipments etc.
Able to navigate in ERP system and find information regard inventory levels manufacturing
and shipping forecast.
Download data from ERP system in excel to setup documents to support customer needs

High School Diploma or GED required. AS or AA degree preferred
Must have good client/customer focus.
Must have excellent problem-solving skills.
Must be organized and detail oriented.
Must have good communication skills both written and verbal.
Must be willing to work in a team environment.
Should be well versed in Microsoft Office Excel etc.
Experience navigating in ERP systems
Prior customer service experience
Job Type: Full-time role in office/warehouse environment
Experience: 1 to 3 years
Education: High school. AS or AA degree preferred
Language: Spanish is a plus
Benefits:
Major Medical Dental Vision. 401K PTO and many other great perks.
Englert Inc. provides equal employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type without regard to race color
religion age sex national origin disability status genetics protected veteran status sexual
orientation gender identity or expression or any other characteristic protected by federal state or
local laws.

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