Position Summary:
The art-time Customer Service Representative (CSR) will interact with the companys customers to address inquiries and resolve complaints. The CSR will handle all customer inquiries received by phone through online reviews and via the company website. This position reports to the Talent Acquisition & Retention Manager.
Essential Functions:
Interact with customers via telephone email or in person to provide support and information on products or services.
Research customer receipts to determine the appropriate resolution of customer concerns.
Field customer questions and complaints; when a concern is of an urgent nature forward to the appropriate District and/or Operations Manager.
Ensure that appropriate actions are taken to resolve customers problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries complaints or comments.
Work closely with the Training Team and TA & Retention Manager to determine patterns of excellence (or issues) at specific stores.
Fully uphold all principles of confidentiality.
Adhere to professional and ethical behavior standards.
Interact in an honest trustworthy and respectful manner with employees visitors and vendors.
Participate in departmental staff meetings and suggested training opportunities.
Comply with Blakes Lotaburger policies and procedures.
Perform other related duties as assigned.
Qualifications/Requirements (Education/Training/Experience/Abilities):
Blakes Core Value Champion; Must exemplify Blakes Core Values: KIND TEAM PASSION PROCESS
Ideal candidate will have one or more years of customer service experience.
Must be proficient in Blakes Lotaburger restaurant operations General Policies & Procedures and departmental policies and procedures.
Appearance must be professional neat clean and well-groomed.
Must have an expert understanding of communication styles learning styles and adult learning methods.
Basic computer skills including a basic understanding of how to review and create/send electronic mail. Additionally you must be able to learn Blakes Lotaburger computer system to assist in reviewing coursework.
Must possess strong teamwork and communication skills.
Ability to read/write/speak in English.
Bilingual in Spanish/English is a plus.
Essential Physical/Emotional Requirements:
Physical requirements include lift up to 25 lbs. unassisted and 50 lbs. assisted ability to stand and walk for prolonged periods of time; bend stoop climb and reach.
Work well with others in a team environment often sharing tasks and/or collaborating on solutions
Ability to see and hear
Ability to multitask and work under stressful conditions in a quick-service restaurant environment dealing with customers and other employees. Tolerate a reasonable amount of stress
Ability to handle difficult and/or sensitive situations either with customers or other employees using tactful appropriate and effective communication.
Must be able to pass a pre-employment background check.
Blakes Lotaburgers policy of equal opportunity includes the following: race religion ethnicity national origin ancestry familial status gender sexuality gender identification sexual orientation age (40 and over) veteran status genetic information or physical/mental disability (or perceived disability) or any other status protected by local state or federal law.
This EEO policy applies to all decisions regarding recruitment hiring placement promotion transfer training compensation benefits employee activities and terms and conditions of employment. Blakes Lotaburger will not tolerate any form of harassment discrimination retaliation on the basis of any status protected by local state or federal law.
Blakes Lotaburger LLC will provide reasonable accommodations for qualified individuals with disabilities. To request reasonable accommodation contact the Human Resources Department at or Ext. 1644.
This document does not create an employment contract implied or otherwise other than an at will relationship.
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