Customer Service Representative Onsite

Customer Service RepresentativeOnsite

Location: 10940 Laureate Dr Building 1000 Suite 1900 San Antonio TX 78249

Employment Type: Full-time; $17/hr

Supporting: Financial Services

About Us

Were the largest minority-owned CX provider delivering digital-first people-centered experiences for some of the worlds most respected brands. For over 25 years weve been helping businesses solve their toughest customer experience challengesand we do it better than anyone else.

As a Top Place to Work were serious about creating an environment where people show up as their genuine selves. Which means when you succeed we all do.

Heres What the Job Really Looks Like

Youre a natural problem-solver whos good with people. You know how to listen to what someones really asking for (not just what theyre saying) and you can explain solutions in a way that makes sense. You stay calm under pressure youre detail-oriented enough to keep information accurate and you genuinely care about leaving customers better off than when they reached out. If that sounds like you this role is a great fit.

How Youll Make an Impact

• Guide customers through questions concerns or challenges they encounter while using the product or service
• Listen actively to understand the root of the issue and provide clear effective solutions
• Record detailed call information for auditing reporting and follow-up purposes
• Maintain and update customer records to ensure accurate and current information
• Identify opportunities to introduce customers to new or enhanced services that meet their needs
• Provide recommendations and guidance in a way that adds value and enhances the overall customer experience