Customer Service Representative (Onsite)

Your Opportunity

Taylor Print & Visual Impressions is seeking a Customer Service Representative (CSR) to join the team in Fenton MO to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams in accordance with company policies and procedures.

Work Authorization

To be considered for Taylor opportunities candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Hours: Monday Friday; 8 am 5 pm (on-site); occasional weekend shifts

Your Responsibilities

• Deliver exceptional customer service through professional proactive communication with internal and external partners.

• Manage customer relationships expectations escalations and issue resolution through root cause analysis and timely follow-up.

• Coordinate projects deliverables workflows and deadlines to ensure customer requirements are met.

• Collaborate cross-functionally with Customer Service Estimation PrePress PreFlight Shipping and other teams to support customer needs.

• Review quotes purchase orders job documentation communications proofs and reports for accuracy and consistency.

• Utilize business systems and tools to manage timelines job requirements and customer information.

• Perform detailed administrative tasks while effectively prioritizing and managing multiple projects in a fast-paced environment.

• Continuously develop professional skills and contribute to an enhanced customer experience.

You Must Have

• The ability to understand and appropriately use the company pricing system and policies.

• The ability to understand and help the customer articulate their needs.

• Ability to effectively present and discuss products and services in a way that conveys quality integrity and a superior understanding of customer needs.

• Ability to resolve all customer needs orders requests follow-up activity across multiple systems and functions courteously efficiently quickly and accurately.

• Ability to autonomously manage multiple-solution customers and related demands with ease.

• Ability to work independently and as part of a team to deliver a consistent exceptional customer experience.

• Strong MS Office skills especially Excel and Outlook.

• Working knowledge of InDesign Illustrator and MAC systems.

• High level of computer literacy and ability to learn new technology.

• High school education or above

We Would Also Prefer

• 3 years of related/relevant experience.

• Experience in print marketing or promotional products.

• knowledge.

• Advanced computer experience and ability to implement new technologies.

• Associate degree (2year college).

• Monarch ERP experience.

Taylor is proud to now offer DailyPay. With DailyPay you can get paid on your very first day. No more waiting for direct deposit or a paper check! Taylor Corporation

of the largest print and communications firms in North America Taylors family of companies provides a diverse set of products services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the worlds most recognizable brands.

With more than 50 years of categoryexpertiseand10000 employeesspanning dozens of U.S. states and multiple countries Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans dental vision wellness programs life and disability coverage flexible spending accounts health savings accounts a 401(k) plan with company match paid time off (PTO) and64 hoursof annual holiday pay.

The Employerretainsthe right to change or assign other duties to this position.

Taylor Corporationis an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national originveteranor disability status.