Precision Door Service located in Brick NJ is seeking a full time Customer Service Representative. Precision Door has been franchising since 1999 and is now Americas leading Garage Door Repair company. You will work with smart and reliable supervisors and co-workers. At Precision our franchise owners want you to start a career. They invest in their employees and are looking for career-oriented permanent employees. As a CSR you will act as a liaison provide product and services information and resolve any emerging problems that our customers might face with accuracy and efficiency.
Responsibilities:
Manage large amounts of incoming calls
Schedule service calls for customers and route technicians in an efficient manner
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate valid and complete information by using the right methods/tools
Handle complaints provide appropriate solutions and alternatives
Follow communication procedures guidelines and policies
Greet customers warmly and ascertain problem or reason for calling
Advise on company information
Resolve customer complaints via phone or email
Qualifications:
Proven customer support experience
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task prioritize and manage time effectively
High school diploma or equivalent
Ability to pass a drug screening and a background check
Knowledge of Monmouth Ocean Burlington Mercer and Middlesex counties are helpful but not required
Hours/Schedule:
Monday-Friday 8:00am-6:00pm Saturday 8:00am-4:00 pm Benefits: Medical Paid Time Off 401K
Compensation: $17.00 per hour
Precision Door Service provides residential garage door service. With over 100 locations our professional and certified technicians repair over 1000 garage doors everyday - nationwide. We also sell and install a wide selection of garage doors and garage door openers.
We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction.
We ranked #13 in the top 20 new franchises by Entrepreneur magazine.
We also ranked #227 in Entrepreneur magazines Franchise 500.
We received the Spirit of Success award from Southwestern Bell.
Multiple franchises with the Angies List Super Service Award.
Our Mission:
To provide outstanding garage door repair service complete customer satisfaction and a program that rewards excellence from our franchisees technicians and staff.
Our Vision:
To establish Precision Door Service as the public standard and national household name in garage door repair service.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Precision Door Service Corporate.
Required Experience:
Unclear Seniority
Precision Door Service located in Brick NJ is seeking a full time Customer Service Representative. Precision Door has been franchising since 1999 and is now Americas leading Garage Door Repair company. You will work with smart and reliable supervisors and co-workers. At Precision our franchise owner...
Precision Door Service located in Brick NJ is seeking a full time Customer Service Representative. Precision Door has been franchising since 1999 and is now Americas leading Garage Door Repair company. You will work with smart and reliable supervisors and co-workers. At Precision our franchise owners want you to start a career. They invest in their employees and are looking for career-oriented permanent employees. As a CSR you will act as a liaison provide product and services information and resolve any emerging problems that our customers might face with accuracy and efficiency.
Responsibilities:
Manage large amounts of incoming calls
Schedule service calls for customers and route technicians in an efficient manner
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate valid and complete information by using the right methods/tools
Handle complaints provide appropriate solutions and alternatives
Follow communication procedures guidelines and policies
Greet customers warmly and ascertain problem or reason for calling
Advise on company information
Resolve customer complaints via phone or email
Qualifications:
Proven customer support experience
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task prioritize and manage time effectively
High school diploma or equivalent
Ability to pass a drug screening and a background check
Knowledge of Monmouth Ocean Burlington Mercer and Middlesex counties are helpful but not required
Hours/Schedule:
Monday-Friday 8:00am-6:00pm Saturday 8:00am-4:00 pm Benefits: Medical Paid Time Off 401K
Compensation: $17.00 per hour
Precision Door Service provides residential garage door service. With over 100 locations our professional and certified technicians repair over 1000 garage doors everyday - nationwide. We also sell and install a wide selection of garage doors and garage door openers.
We have been selected multiple years as Franchise Business Review Top 50 Franchises for Franchise Satisfaction.
We ranked #13 in the top 20 new franchises by Entrepreneur magazine.
We also ranked #227 in Entrepreneur magazines Franchise 500.
We received the Spirit of Success award from Southwestern Bell.
Multiple franchises with the Angies List Super Service Award.
Our Mission:
To provide outstanding garage door repair service complete customer satisfaction and a program that rewards excellence from our franchisees technicians and staff.
Our Vision:
To establish Precision Door Service as the public standard and national household name in garage door repair service.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Precision Door Service Corporate.
Precision Door Service, America's No. 1 local garage door company. Same day repair. Calls answered 24/7. Precision Door Service, A Name You Can Trust®
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