Customer Service Representative (Non-Voice)
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Monthly Salary:
Experience Required:
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Job Summary
About the Role:
We are looking for a highly responsive and detail-oriented Customer Service Representative (Non-Voice) to join our remote team. As the first point of contact for our customers your primary responsibility will be managing our customer support email channels. You will read customer queries provide prompt and professional resolutions and ensure that complex issues are accurately routed to the appropriate internal departments.
Key Responsibilities:
Monitor and respond to incoming customer emails promptly ensuring a high level of customer satisfaction.
Analyze customer inquiries to provide accurate information and quick solutions.
Efficiently route or escalate specific emails to the appropriate internal departments (e.g. Sales Technical Support Billing Management).
Follow up with respective teams to ensure the customers issue has been fully resolved.
Maintain a polite empathetic and highly professional tone in all written communications.
Document customer interactions and maintain accurate daily logs.
Requirements
Requirements:
High School Diploma or equivalent; Associates or Bachelors degree is a plus.
Native-level or exceptional written English communication skills with flawless grammar and spelling.
Strong reading comprehension to perfectly understand the customers exact issue.
Hands-on experience with Email Management (Google Workspace Outlook etc.) and basic familiarity with helpdesk software (e.g. Zendesk Freshdesk) is preferred.
Highly organized with excellent coordination skills to work smoothly with different internal teams.
Reliable high-speed internet connection and a quiet workspace.
Benefits
Work-Life Balance: Flexible working hours within EST/PST time zone.
Remote Freedom: 100% Work-from-home setup.
Bonuses: Performance-based quarterly bonuses.
Required Skills:
Requirements Strong written and verbal communication skills. Excellent organizational and time management skills Proficiency in Google Workspace (Docs Sheets Gmail) or similar tools Basic knowledge of digital tools and online platforms Ability to multitask and meet deadlines independently Stable internet connection and reliable work setup Preferred Qualifications Familiarity with CRM tools and project management software Experience supporting remote teams or international clients Basic knowledge of social media management
Required Education:
High School Diploma
