Customer Service Representative – Moving Company

Location: New Jersey
Experience: 1 year
Job Type: Full-Time

We are looking for a Customer Service Representative with at least 1 year of customer service experience preferably within the moving logistics transportation or service industry. The ideal candidate will handle customer inquiries coordinate moving schedules provide updates resolve issues and ensure a positive customer experience throughout the moving process.

Key Responsibilities:

• Respond to customer calls emails and inquiries professionally.
• Schedule and coordinate moving services pickups and deliveries.
• Communicate with customers regarding moving dates pricing services and updates.
• Coordinate with drivers movers and internal operations teams.
• Handle customer concerns and resolve issues in a timely manner.
• Maintain accurate customer records schedules and service documentation.
• Follow up with customers to ensure satisfaction.
• Assist with quotes estimates invoices and service-related questions.
• Provide excellent customer service throughout the entire moving process.

Qualifications :

Requirements:

• 1 year of customer service experience.
• Moving logistics transportation or home-services experience is preferred.
• Excellent verbal and written communication skills.
• Strong customer-service and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and familiarity with Microsoft Office.
• Strong attention to detail and organizational skills.
• Ability to work effectively with customers drivers movers and management.
• Must be authorized to work in the United States.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time