customer service representative

Energeo Staffing is seeking an Entry Level Customer Service Representative to join our team in Monson. This full-time remote position offers an excellent opportunity to launch your career in the staffing and recruiting industry while providing exceptional support to our clients and candidates.

As a Customer Service Representative you will serve as the first point of contact for our clients and job seekers ensuring every interaction reflects our commitment to outstanding service. You will work closely with our recruiting and account management teams to address inquiries resolve concerns and maintain strong relationships with both clients and candidates.

This remote role offers a competitive hourly salary range of $25 - $30 providing a stable income while you develop valuable skills in customer relations and the staffing industry. If you are organized personable and eager to grow in a supportive environment we encourage you to apply.

• Respond promptly to client and candidate inquiries via phone email and chat
• Provide accurate information about job openings application statuses and company services
• Assist candidates with the application and onboarding process
• Resolve customer complaints and escalate complex issues to the appropriate team
• Maintain detailed and accurate records of customer interactions
• Collaborate with recruiters and account managers to support client needs
• Follow up with clients and candidates to ensure satisfaction
• Identify opportunities to improve service processes and customer experience
• Stay informed about current job openings and staffing services
• Meet performance targets for response times and customer satisfaction

• High school diploma or equivalent
• Strong verbal and written communication skills
• Excellent active listening and problem-solving abilities
• Ability to multitask and manage time effectively in a remote setting
• Basic proficiency with computers and customer service software
• Positive attitude and a customer-first mindset
• Reliable internet connection and a quiet workspace
• Ability to work independently and as part of a team
• Attention to detail and strong organizational skills
• Willingness to learn about the staffing and recruiting industry